Jovani Reyes

Patient Relations: Manage patient scheduling, inquiries, and concerns to ensure an exceptional patient experience from appointment booking to treatment completion.

Insurance & Billing: Handle billing processes, insurance claims, and financial transactions.

Supply Management: Monitor and replenish dental supplies and equipment, coordinating with vendors as needed.

Dental Assistant:

• Prepare tables and trays for the dentist with necessary instruments and supplies.
• Chart as instructed by the dentist, assist the dentist by handing supplies and instruments as requested using 4-handed dentistry.
• Polish patient's after cleaning with dentist.
• Sterilize/disinfect instruments and equipment according to protocols.
• Maintain accurate patient records.

Software: Eaglesoft

• Collected data to represent symptoms, including onset, presenting problem and medical diagnoses.
• Maintained confidentiality in matters related to patient, family and client facility staff.
• Rendered telephone advice according to established guidelines and protocols.
• Communicated triage information to primary care team to discuss disposition.
• Reviewed medical chart and scheduled appointments and consultations for urgent needs.
• Documented services discussed and provided details in electronic medical records.
• Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
• Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
• Coordinated with healthcare team to establish, enact and evaluate patient care plans.
• Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
• Obtained case history and gathered triage information to determine appropriate avenue for care.
• Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provide

• Oversaw team of 12
• Provided training for all new hires
• Resolved department issues to maintain patient satisfaction and keep optimal patient flows.
• Scheduled and confirmed patient appointments with patients and healthcare professionals.
• Checked daily doctor schedules and verified insurance.
• Scheduled patient appointment and procedures.
• Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Utilized customer service skills and detailed system knowledge to support clinic operations.
• Checked claims for errors, corrected issues and mailed out promptly.
• Referred patients to appropriate professionals and services.
• Answered patient questions and fielded complaints.
• Answered over 70 telephone calls per day to schedule appointments and answer patient questions.
• Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
• Coordinated between patients and healthcare professionals to meet patient needs.
• Ran credit card batches and balanced deposits on a daily basis.
• Documented and managed patient information using Epic.
• Check-in/Check-out patients at the front desk.
• Error reports
• Transcription background
• Operator skills

• Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
• Maintained current knowledge of all personnel in field and all completed deliveries or delays.
• Answered customer requests with information about status of delivery.
• Kept detailed and updated records of calls in physical and electronic databases.
• Tracked all changes in computer system to keep records current and accurate.
• Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
• Reported delays, accidents or other traffic and transportation situations.
• Demonstrated self-reliance by meeting and exceeding workflow needs.