JOVANI SOLIS
Inglewood,CA
Summary
Motivated individual promoting well-rounded skill set including Customer service and sales expertise. Always ready and willing to pitch in and perform above expectations. Currently pursuing Service Advisor position with a high end brand.
Overview
7
7
years of professional experience
Work History
Service Advisor
Sonic Automotive
Monrovia, CA
06.2023 - Current
- Answered phone calls and responded to questions and concerns.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Contacted customers about potential service upgrades, new recommended services as per technician.
- Provide repair estimates as needed. Kept customers updated at all times when vehicle was in shop for multiple days.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Kept my customer satisfaction always above national average. Mostly above 90% satisfaction.
Valet
culver city motor cars
Culver City, CA
01.2019 - 04.2024
- Assisted customers with their luggage to and from their vehicles.
- Performed miscellaneous job-related duties as assigned by supervisor.
- Monitored parking area for safety, security and general customer concerns.
- Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
- Issued ticket stubs and gave customers matching stub for locating parked vehicles.
Lot Porter
aa automotive services
Los Angeles, CA
08.2020 - 06.2023
- Coordinated with insurance companies for repairs and estimates.
- Developed and implemented strategies to maximize efficiency and minimize costs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Oversaw ordering of repair parts and tools for shop to maintain adequate inventory levels.
- Communicated effectively with insurance companies, documenting in detail each process of repair.
- Resolved customer complaints regarding quality of service or delays in completion times.
- Scheduled and confirmed appointments.
- Communicated schedule changes effectively throughout the organization when necessary.
Construction Worker
Ramirez Construction
Los Angeles, CA
08.2018 - 12.2018
- Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
- Used wheelbarrow to move debris and material to designated areas on jobsite.
- Assisted with diverse construction challenges to help team and customer.
- Lifted heavy objects into place with cranes or hoists.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Assembled structural components, replacing parts to meet regulatory code standards.
Shoe Sales Associate
Shoe Palace
Universal City, CA
04.2017 - 08.2018
- Received and displayed product shipments on store retail shelves upon delivery.
- Developed promotional strategies to increase sales volume.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
High School Diploma -
Augustus F. Hawkins High School A Critical Design And Gaming
Los Angeles, CA06-2016
Skills
- Customer Service
- Documentation and Reporting
- Computer Skills
- Service Recommendations
- Customer Retention
- Service Estimates
- Listening Skills
- Sales Expertise
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Service Advisor
Sonic Automotive
06.2023 - Current
Lot Porter
aa automotive services
08.2020 - 06.2023
Valet
culver city motor cars
01.2019 - 04.2024
Construction Worker
Ramirez Construction
08.2018 - 12.2018
Shoe Sales Associate
Shoe Palace
04.2017 - 08.2018
High School Diploma -
Augustus F. Hawkins High School A Critical Design And Gaming