Jovanic Machen
Ruskin,FL
Summary
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Call Center Agent
AnswerNet
Sun City Center, FL
08.2023 - 12.2023
- Managed high-volume of inbound and outbound customer calls.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Maintained strong call control and quickly worked through scripts to address problems.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Completed high volume of outbound calls per day with above-average conversion rate.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented customer inquiries and feedback and entered service delivery suggestions in company database.
- Consulted with customers regarding needs and addressed concerns.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Helped clients navigate online systems within established frameworks to obtain services.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated customer accounts, addresses and contact information within call management databases.
- Processed layaways, returns and exchanges.
- Processed orders accurately and timely.
- Maintained up-to-date knowledge of company's products, services and promotions.
- Provided accurate information on products and services to customers.
- Identified customer needs by asking probing questions and actively listening to responses.
- Followed up with customers regarding their satisfaction with product or service received.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Offered resolutions to de-escalate calls and solve customer issues.
- Attended regular training sessions on updates and changes within the industry or organization.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Assisted customers via email, chat, and social media platforms.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Fitness Instructor
Brandon High School
Brandon, FL
08.2022 - 08.2023
- Demonstrated stretching, cool-down and recovery techniques following workouts.
- Modified exercise plans and routines based on client responses and success.
- Taught one-on-one and group fitness classes.
- Helped clients utilize fitness equipment properly using verbal instructions and demonstrations.
- Motivated clients to stay committed to preset fitness goals.
- Identified different muscle groups and explained ways to strengthen specific muscles.
- Scheduled class times and appointments according to client availability.
- Kept track of client fitness goals, progress and personal records.
- Gave dietary and nutritional recommendations to help clients maintain optimal physiques.
- Stayed up-to-date regarding latest fitness trends and routines.
- Conducted initial assessment of client physique, BMI and health history.
- Gathered appropriate workout equipment before class sessions and tracked facility inventories.
- Created comprehensive exercise plans according to client needs and capabilities.
- Adhered to safety standards and utilized first aid during emergency situations to treat injuries.
- Monitored client progress throughout exercise sessions to ensure safety and effectiveness of program design.
- Provided guidance on how to modify exercises based on injury or disability status.
- Assisted members with creating personalized workout plans based on their individual needs.
- Advised members on proper use of fitness equipment during individual or group sessions.
- Trained staff members on proper technique when using exercise machines or weights.
- Encouraged participants to reach their fitness goals with positive reinforcement techniques.
- Performed administrative duties such as scheduling appointments, processing payments and ordering supplies.
- Demonstrated proper form and technique for various exercises and stretches.
- Educated clients on nutrition guidelines for maximum results from workouts.
- Ensured that all equipment was properly maintained in accordance with safety protocols.
- Collaborated with other fitness professionals regarding best practices for promoting healthy lifestyles.
- Maintained accurate records of client attendance and progress.
- Implemented injury prevention strategies during training sessions.
- Listened to class members and customers and adapted class content and instructions to meet needs and enhance fitness and engagement.
- Ensured cleanliness of equipment and facility areas between sessions.
- Built and continually expanded knowledge and expertise on latest fitness trends and programs and kept class content fresh and interesting.
- Adapted exercises for individuals with physical limitations or injuries.
- Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities and orientations.
Marketing Executive
VitaCure Staffing Agency
Long Island, NY
11.2023 - Current
- Planned and organized public relations and promotional events.
- Prepared detailed marketing forecasts on daily, weekly and quarterly basis.
- Created sales strategies to promote advertising offerings and motivate larger deals.
- Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
- Expanded new businesses by developing powerful sales, advertising and marketing campaigns.
- Launched and managed targeted email marketing campaigns.
- Conferred with advertising managers to develop and implement marketing plans.
- Leveraged industry trends and competitive analysis to improve marketing campaign performance.
- Directed hiring, training, and performance evaluations for marketing and sales staff.
- Discovered and determined target audience demographics and size to achieve intended research.
- Developed and implemented digital marketing plans to incorporate SEO, social media platforms and video campaigns.
- Assessed marketing campaigns using key metrics and performance indicators.
- Completed strategic competitive analysis by assessing strengths and weaknesses of competitors.
- Reviewed and approved graphic design work by assessing for adherence to brief objectives, brand requirements and predetermined specifications.
- Orchestrated digital marketing initiatives and planned creative deliverables.
- Generated leads through direct mailers or other outreach methods like cold calling or emails.
- Maintained an up-to-date database of customers' contact information.
- Managed relationships with external vendors, agencies and suppliers to ensure effective delivery of services.
- Developed marketing strategies and campaigns to increase brand awareness.
- Monitored competitor activity and prepared detailed reports on performance metrics.
- Ensured compliance with relevant laws and regulations in all marketing efforts.
- Produced weekly reports on key performance indicators related to marketing initiatives.
- Analyzed customer feedback to improve the quality of products and services.
- Devised strategies for driving traffic towards company websites through SEO and SEM techniques.
- Provided technical support in setting up tracking systems for measuring ROI from campaigns.
- Collaborated with sales team to develop targeted promotions and incentives programs.
- Created content for various digital channels, including website, social media and email.
- Organized promotional events such as conferences, trade shows, and product launches.
- Conducted market research to identify consumer trends and preferences.
- Optimized online presence by updating blog posts, website content regularly.
- Developed marketing strategies based on corporate objectives and market trends.
- Marketed products and services at tradeshows and promotional events.
- Implemented search engine optimization (SEO) techniques for web presence.
- Monitored and reported on key performance indicators (KPIs).
- Optimized social media platforms for customer engagement and lead generation.
- Collected and analyzed market research data for use in forecasting.
- Created marketing policies and procedures, evaluating and revising to maximize team efforts.
- Managed multi-channel marketing campaigns for brand awareness.
- Interviewed and hired talented individuals to add value to marketing team.
- Conducted research to determine ideal markets for products and services.
- Collaborated with other departments to coordinate strategic marketing activities.
- Recommended policy changes to improve marketing tactics and strategies.
- Negotiated contracts with vendors, agencies, and sponsors/partnerships.
- Established partnerships with influencers and industry experts.
- Trained, mentored, and managed a team of marketing professionals.
Library Assistant
Lawrence Public Library
Lawrence, NY
01.2023 - 05.2024
- Returned books to circulation by placing on proper shelves.
- Answered patrons' questions and assisted in finding materials requested.
- Greeted patrons upon entrance to library and offered assistance with needs or issues.
- Prepared and maintained displays and displayed cases.
- Enforced current library policies fairly with patrons.
- Developed strong understanding of cataloging books and other materials through various methods.
- Designed fliers and posted throughout library to inform visitors and patrons of upcoming events, meetings and special programs.
- Assisted in maintaining a clean, safe environment by ensuring that furniture was arranged correctly and floors were free of debris.
- Monitored security cameras throughout the building during open hours.
- Answered phones to respond to patron inquiries or direct calls appropriately.
- Organized shelves, book displays, and other library areas according to established guidelines.
- Conducted inventory of library collections on a regular basis.
- Assisted in the cataloging of new books and materials.
- Collaborated with staff members from other departments within the organization on projects related to increasing patron engagement.
- Responded to phone inquiries regarding library services or materials.
- Oversaw check-in and check-out process of library books and materials at circulation desk.
- Sorted books, publications, and other items according to established procedures.
- Assisted patrons with locating materials and navigating library resources.
- Classified and catalogued items according to content and purpose.
- Conducted regular inventory checks for missing or damaged items.
- Processed new acquisitions, including cataloging, labeling, and shelving.
Video Editor
Fiverr
Riverview, FL
09.2022 - 08.2023
- Edited video by adding graphics, titles, audio and special effects.
- Reviewed video and selected best footage for storytelling.
- Analyzed video content for quality control and editorial corrections.
- Managed graphics, sound, music and color corrections for Various style videos.
- Transformed footage and assets to create compelling videos and content.
- Uploaded final cuts to content management systems and client platforms.
- Checked video for corruption and confirmed media rendered correctly.
- Oversaw editing of motion design and visual effects to deliver campaigns and network brand identities in line with specific goals.
- Liaised with editorial personnel to create and produce digital and marketing content and promo development.
- Incorporated feedback in workflow process to deliver global consistency across work.
- Facilitated projects and contributed to every stage of video and film production.
- Compressed files according to client specifications for delivery.
- Developed creative treatments for video projects based on client needs.
- Adjusted timing elements within scenes to create continuity between shots.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Ensured all projects were delivered on time and within budget constraints.
- Created video content for a variety of clients, including corporate and entertainment industry professionals.
- Conducted interviews with key personnel involved in video productions.
- Assisted with lighting setups before filming began.
- Organized and archived media assets in an efficient manner.
- Implemented visual effects, animation, color correction techniques, and audio mixing to enhance the overall quality of videos.
- Maintained up-to-date knowledge of new editing technologies and techniques.
- Produced storyboards to illustrate vision for each project.
- Edited raw footage into cohesive narratives using Adobe Premiere Pro.
- Integrated motion graphics into completed projects as needed.
- Worked closely with clients throughout the post-production process to ensure their satisfaction with the final product.
- Researched stock footage libraries and music libraries for use in projects.
- Edited films and videotapes to arrange films into sequences and correct errors, using editing equipment.
- Pieced sounds together to develop film soundtracks.
- Managed video editing projects from concept to final delivery.
- Created seamless and fluid cuts between scenes to increase film quality.
- Attended pre-production meetings to understand project objectives.
- Performed basic visual effects work when needed.
- Enhanced filmed segments with programmed computerized graphic effects.
- Adapted editing techniques based on client feedback or revisions.
- Coordinated with other departments (graphics, sound) during production phases.
- Managed projects through supervision of workflows during film creation.
- Transformed raw footage into finished work using Adobe After Effects and Photoshop.
- Reviewed scenes to determine pacing and continuity and trimmed shots to fit with content.
- Collaborated with music editors to select passages and develop production scores.
- Collaborated with directors and producers on creative vision.
- Arranged films into sequences and verified chronology.
- Conducted film screenings for directors and members of production staff.
- Coordinated film screenings for directors and production staff members.
- Utilized non-linear editing software (Premiere Pro, Final Cut Pro).
- Conducted quality control checks on all finished projects.
- Took large volumes of raw footage and determined which shots to use, cut or move to achieve creative vision.
- Selected and included appropriate music to match tone.
- Edited recorded segments to insert music, dialogue and sound effects.
- Maintained organized project files and archives for efficient workflow.
- Prioritized tasks to meet strict deadlines consistently.
- Identified storytelling opportunities through creative editing choices.
- Marked frames where particular shot or piece of sound is to begin or end.
- Cut shot sequences to different angles at specific points in scenes.
- Color-corrected and graded footage to enhance visual appeal.
- Created motion graphics, titles, and animations for videos.
- Optimized video compression settings for online streaming platforms.
- Implemented sound design elements for cohesive audio experience.
- Ensured compliance with brand guidelines in all edited materials.
- Edited and assembled raw footage into polished films.
- Developed engaging video content for various platforms (web, social media).
- Utilized Sony vegas pro 14-17
- Utilized hitfilm express
- Utilized Photoshop
- Utilized Web photo software
- Utilized premier pro
Education
Bachelor of Computer Science - Computer Software And Media Applications
Hillsborough Community College
Tampa, FL12-2024
High School Diploma -
Brandon High School
Brandon, FL05-2023
Skills
- Program Design
- Injury Prevention
- Personal training
- Exercise programming
- Reliable and Responsible
- Customer Service
- Effective Communication
- Health and Wellness Education
- Task Prioritization
- Problem-Solving
- Fitness Program Design
- Analytical Skills
- Professionalism
- Professional Demeanor
- Decision-Making
- Excellent Communication
- Attention to Detail
- Customer communications
- Appointment Setting
- Quality assurance optimization
- Call Center Operations
- System Documentation
- Technical Support
- Customer Education
- Proficiency in Communication software
- Team Development
- Resolving issues
- Analytical abilities
- Problem-solving skills
- Data Gathering
- Performance monitoring
- Data Entry
- Issue Resolution
- Quality Control
- Quality Assurance
- Call control skills
- Gathering information
- Training experience
- Computer Assistance
- Processes and procedures
- Reading programs
- Literary knowledge
- Skilled researcher
- Cataloging of materials
- Sorting and processing donations
- Telephone Etiquette
- Administrative Support
- Proficient in Various technology
- Display Creation
- Social Media Management
Affiliations
- Hiking
- Family oriented
- Extroverted
- Active
- Video Games
- Film
Languages
English
Professional
Spanish
Elementary
Timeline
Marketing Executive
VitaCure Staffing Agency
11.2023 - Current
Call Center Agent
AnswerNet
08.2023 - 12.2023
Library Assistant
Lawrence Public Library
01.2023 - 05.2024
Video Editor
Fiverr
09.2022 - 08.2023
Fitness Instructor
Brandon High School
08.2022 - 08.2023
Bachelor of Computer Science - Computer Software And Media Applications
Hillsborough Community College
High School Diploma -
Brandon High School