Jovanie Acosta
Orlando
Summary
- Experienced with managing lockbox operations, ensuring accurate and timely processing of payments. Utilizes strong analytical skills and attention to detail to maintain high levels of accuracy and efficiency. Knowledge of financial data entry, reconciliation, and confidentiality practices, ensuring dependable and secure operations.
Overview
17
17
years of professional experience
Work History
Lockbox Remitter
Jpmorgan Chase
01.2023 - 10.2023
- Streamlined lockbox processing by implementing efficient sorting and batching techniques.
- Maintained high levels of data accuracy with meticulous attention to detail during data entry tasks.
- Exceeded daily productivity targets while maintaining high levels of accuracy in task execution.
- Collaborated with management to establish new procedures, leading to improved workflow efficiency.
- Demonstrated adaptability by quickly learning new software applications for more efficient payment processing tasks.
- Supported the department''s goals by actively participating in cross-training initiatives, enhancing overall team competencies and flexibility.
- Implemented best practices for organizing physical documents within storage areas, optimizing space utilization for easy access when needed.
- Maintained secure handling of confidential information with strict adherence to company policies and regulations.
Temp. Lockbox Remitter
Adecco
09.2022 - 12.2022
- Streamlined lockbox processing by implementing efficient sorting and batching techniques.
- Maintained high levels of data accuracy with meticulous attention to detail during data entry tasks.
- Exceeded daily productivity targets while maintaining high levels of accuracy in task execution.
- Collaborated with management to establish new procedures, leading to improved workflow efficiency.
- Demonstrated adaptability by quickly learning new software applications for more efficient payment processing tasks.
- Supported the department''s goals by actively participating in cross-training initiatives, enhancing overall team competencies and flexibility.
- Implemented best practices for organizing physical documents within storage areas, optimizing space utilization for easy access when needed.
- Maintained secure handling of confidential information with strict adherence to company policies and regulations.
Professional Teller
Citi Bank
01.2015 - 12.2016
- Assisted customers with account inquiries, resolving issues effectively and efficiently.
- Collaborated with team members to achieve branch goals, promoting a positive work environment.
- Enhanced customer satisfaction by promptly and accurately processing transactions.
- Participated in regular training sessions to stay current on banking regulations and industry trends.
- Supported branch sales efforts by actively identifying customer needs and offering appropriate solutions.
- Contributed to branch growth by cross-selling bank products and services to clients.
- Promoted a secure banking environment by strictly following security protocols and reporting suspicious activity.
- Managed high-volume cash transactions with precision, minimizing errors and discrepancies.
- Provided exceptional customer service, fostering long-lasting relationships with clients.
- Maintained a balanced cash drawer, ensuring accuracy in daily transactions and reconciliations.
- Exceeded personal sales referral goals while simultaneously supporting broader team objectives.
Proof Operator
Regions Bank
01.2010 - 12.2012
- Operated proof machine to list, sort and prove credits, debits and deposits.
- Handled large volumes of financial transactions, consistently exceeding performance expectations.
- Processed financial transactions of deposits, payments, checks, and withdrawals by encoding numerical data.
- Strengthened internal controls by identifying potential fraud indicators during the proofing process.
- Ensured timely completion of daily assignments by efficiently prioritizing work tasks.
Proof Operator
SunTrust Bank
01.2007 - 12.2010
- Operated proof machine to list, sort and prove credits, debits and deposits.
- Handled large volumes of financial transactions, consistently exceeding performance expectations.
- Processed financial transactions of deposits, payments, checks, and withdrawals by encoding numerical data.
- Strengthened internal controls by identifying potential fraud indicators during the proofing process.
- Ensured timely completion of daily assignments by efficiently prioritizing work tasks.
Education
High School Diploma -
Bloomingdale High School
Brandon, FL05-2004
Skills
- Windows
- MS Word
- MS Excel
- PowerPoint
- MS Publisher
- Adobe Photoshop
- Fraud detection skills
- Quality control monitoring
- Operational efficiency
- Financial record keeping
- Policy enforcement
- Deadline adherence
Languages
Spanish
Native or Bilingual
Timeline
Lockbox Remitter
Jpmorgan Chase
01.2023 - 10.2023
Temp. Lockbox Remitter
Adecco
09.2022 - 12.2022
Professional Teller
Citi Bank
01.2015 - 12.2016
Proof Operator
Regions Bank
01.2010 - 12.2012
Proof Operator
SunTrust Bank
01.2007 - 12.2010
High School Diploma -
Bloomingdale High School