Jovanie Castelo
Rio Grande City,USA
Summary
Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Senture
12.2024 - 10.2025
- Delivered exceptional bilingual support, enhancing customer satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline processes and improve response times.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Supported company growth by consistently meeting or exceeding performance metrics for call handling, first contact resolution, and customer satisfaction.
- Resolved customer inquiries efficiently, ensuring satisfaction and loyalty.
Teacher
Learning Central Day Care
01.2024 - 07.2024
- Developed and implemented lesson plans based on curriculum objectives.
- Provided individualized instruction to meet the needs of all students.
- Maintained a safe and orderly learning environment for all students.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Agricultural Worker
Smbsc
09.2013 - 11.2021
- Inspected fields, plants and crops for signs of pests and disease.
- Cleaned, maintained and properly stored agricultural crop (Sugar Beet).
- Harvested crops at the appropriate time, ensuring quality control standards were met.
Teacher's Assistant
Tri-Valley Opportunity Council
05.2015 - 08.2019
- Supported classroom maintenance and upkeep, organizing books and materials.
- Reviewed lesson material with students individually or in small groups.
- Studied and implemented latest information on specific subjects and learning strategies.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
- Participated in professional development opportunities such as workshops or conferences related to teaching practices or educational trends.
Education
M/A - Medical Assistant
Rio Grande City Nursing School
Rio Grande City, TX06.2021
Child Development Associate (CDA) - undefined
Ridgewater College
Willmar, MN05.2014
Skills
- First Aid Certificate
- Team Support
- Infant Care
- Caring and Responsible
- Child Development Associate Certification
- Customer service
- Active listening
- Call center experience
- Data entry
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Senture
12.2024 - 10.2025
Teacher
Learning Central Day Care
01.2024 - 07.2024
Teacher's Assistant
Tri-Valley Opportunity Council
05.2015 - 08.2019
Agricultural Worker
Smbsc
09.2013 - 11.2021
Child Development Associate (CDA) - undefined
Ridgewater College
M/A - Medical Assistant
Rio Grande City Nursing School