Jovanka Campbell

• Investigated and completed over 500 insurance claims.
• Mitigated client worries through communication with medical, legal, insurance and repair companies.
• Conducted witness interviews to assist claim information gathering process.
• Identified and obtained evidence to ascertain claim value.
• Discovered occurrences of insurance fraud or criminal neglect to avoid workplace liability.
• Negotiated total loss settlements by reasonably applying company estimates to benefit both client and company needs.
• Calculated incident causes, estimated costs and recommended potential solutions.
• Decreased loss ratios through fair and timely claim processing.

· Interpreted and applied policy coverages to loss

· Reviewed adjuster's reports

· Addressed supplements & inspection reports.

· Issued payments based on applicable coverage

· Handled claims inquiry calls

· Worked PA and Attorney represented files

· Prepared releases for settled files

· Negotiate repair estimates with vendors, PA or Attorneys

· Handled both CAT and daily claims

· Assisted with drafting releases for claims that I was settling

· Interpreted and applied policy coverages to loss

· Reviewed adjuster's reports

· Addressed supplements & inspection reports.

· Issued payments based on applicable coverage

· Handled claims inquiry calls

· Worked PA and Attorney represented files

· Prepared releases for settled files

· Negotiate repair estimates with vendors, PA or Attorneys

· Handled both CAT and daily claims

· Assisted with drafting releases for claims that I was settling

· Reviewed adjuster's reports

· Addressed supplements & inspection reports.

· Issued payments based on applicable coverage

· Handled claims inquiry calls

· Prepared releases for settled files

· Assisted with drafting releases for claims that I was settling

. Identified and obtained evidence to ascertain claim value

. Investigated questionable claims to determine payment authorization

• Review facts of loss with attorney- represented clients to obtain mutually beneficial claims resolutions
• Examine polices and damage for possible fraudulent actions
• Prepare and review property and contents estimate as well as examine claims by third parties to determine if additional investigation is warranted
• Obtained relevant evidence and information regarding suspicious claims.

• Manage a daily diary & “to do” list through completing requested and scheduled activities
• Assist customers throughout the home repair process to ensure quick resolution of claims
• Examine polices and damage for possible fraudulent actions
• Negotiated claims settlement within my authority that was given by the carrier.

• Manage a daily diary & “to do” list through completing requested and scheduled activities.
• Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  
• Conducted interviews, gathered detailed information and completed investigations.
• Work productively with others in a team environment and keep managers updated on case status, new developments, and pending deadlines