Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jovanna Collazo

Watsonville,CA

Summary

Experienced customer service professional adept at delivering outstanding support and cultivating robust client relationships. Proficient in promptly addressing inquiries, efficiently resolving issues, and consistently ensuring customer satisfaction. Committed to delivering superior service, surpassing customer expectations, and fostering enduring loyalty to drive positive outcomes.

Overview

6
6
years of professional experience

Work History

Veggie Packer

Jas Family Farm Organics
05.2022 - 10.2022
  • Loading on the production line and lifting up to 30lbs
  • Packing produce into bags and boxes
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Completed daily orders with expert picking and packing of shipments.
  • Ensured timely completion of orders through effective time management and multitasking skills.
  • Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Ensuring that quality specifications are maintained.

Call Center Agent

California Department Of Public Health (CDPH)
02.2021 - 12.2021
  • Provided customer service for the community to get vaccinated
  • Set up appointments over the phone and also scheduled transportation if needed
  • Follow script word by word to provide accurate information to the customer.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Participated in ongoing training sessions to stay updated on company policies and procedures, ensuring the highest quality of service for clients.
  • Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.

Barista

Starbucks
10.2020 - 12.2020
  • Perform all front end sales associate duties in addition to barista duties
  • Welcome customers by determining their drink interests and needs
  • Present and explain the coffee menu; answer questions
  • Ensure excellent and consistent quality of all outgoing drinks
  • Create moments that make a difference and work together to create a welcoming store environment.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Sales Associate

Finish Line
04.2018 - 06.2019
  • Maintained company standards regarding personal sales metrics
  • Performed sales and customer service responsibilities
  • Performed cashiering, stockroom upkeep and store upkeep as needed.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.

Sandwich Artist/Cashier

Subway
07.2017 - 01.2018
  • Greeted guests, prepared food, maintained food safety and sanitation standards
  • Responsible for making sure the front of the house is neat and orderly, restocking items, and answering incoming calls.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Greeted guests, promoted specials, and took orders.
  • Kept workplace clean and organized in line with restaurant policies.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Prepared and served hot and cold sandwiches based on customer preferences.

Assistant Teacher / Classroom Helper

PVUSD
01.2017 - 06.2017
  • Collaborated with lead teacher to facilitate classroom activities and provide support in lesson delivery.
  • Assisted students with assignments and projects, offering one-on-one guidance as needed.
  • Supervised children during recess, ensuring their safety and promoting positive social interactions.
  • Engaged students in educational games and activities during free time to enhance learning outside the classroom.
  • Supported classroom management efforts by reinforcing behavior expectations and resolving conflicts among students.

Cabin Leader

Santa Cruz County Outdoor Science School
10.2016 - 10.2016
  • Led a team of fifth-grade campers during overnight stays in cabins, prioritizing their safety and well-being.
  • Planned and executed engaging activities and games to promote teamwork and social interaction among campers.
  • Oversaw hiking expeditions, ensuring adherence to safety procedures and addressing any concerns that arose.
  • Collaborated with camp staff to create a positive and enriching experience for all participants.
  • Demonstrated strong leadership and decision-making skills in a dynamic and challenging environment

Education

Bachelor of Arts - Communication Studies

California State University - Monterey Bay
Seaside, CA
06.2026

Associate of Arts And Sciences - Communication

Cabrillo College
Aptos, CA
05.2024

Diploma -

Watsonville High School
Watsonville, CA
06.2017

Skills

  • Customer Service
  • Cash Handling
  • Communication
  • Teamwork
  • Problem Solving
  • Critical Thinking
  • Organizational
  • Active Listening
  • Call center experience
  • Call Center Operations
  • Scheduling
  • Appointment Scheduling

Timeline

Veggie Packer

Jas Family Farm Organics
05.2022 - 10.2022

Call Center Agent

California Department Of Public Health (CDPH)
02.2021 - 12.2021

Barista

Starbucks
10.2020 - 12.2020

Sales Associate

Finish Line
04.2018 - 06.2019

Sandwich Artist/Cashier

Subway
07.2017 - 01.2018

Assistant Teacher / Classroom Helper

PVUSD
01.2017 - 06.2017

Cabin Leader

Santa Cruz County Outdoor Science School
10.2016 - 10.2016

Bachelor of Arts - Communication Studies

California State University - Monterey Bay

Associate of Arts And Sciences - Communication

Cabrillo College

Diploma -

Watsonville High School

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Jovanna Collazo