Jovanna Mijares
West Newton,MA
Summary
Dedicated graduate student with a strong background in project management and over a decade of diverse administrative experience. Proficient in scheduling, timeline management, and fostering team collaboration. Seasoned office support specialist with a wealth of knowledge in administrative functions and office management. Recognized for reliability and adeptness in adapting to dynamic work environments. Exceptional organizational skills and collaborative mindset drive smooth team operations and successful goal attainment.
Overview
11
11
years of professional experience
Work History
Admissions Coordinator
Kiwi Recovery
04.2025 - 05.2025
- Conduct compassionate intake calls with families, gathering essential details and guiding them through admissions.
- Update client charts in CRM/EMR software for accurate record-keeping.
- Respond promptly to emails from families, clinicians, and referral sources.
- Collaborate with therapists, case managers, and staff for a seamless admissions process.
- Communicate with clinicians referring clients, ensuring proper documentation and smooth transitions.
- Coordinate scheduling, transportation, and pre-admission logistics.
- Maintain accurate records while ensuring compliance with confidentiality and regulatory standards.
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
Recruiting Assistant
Jovie of Concord
10.2024 - 01.2025
- Managed candidate pipelines by screening resumes, scheduling interviews, and tracking hiring timelines.
- Streamlined recruitment processes for increased efficiency and reduced time-to-fill ratios.
- Collaborated with hiring managers to develop job descriptions and identify ideal candidate profiles.
- Scheduled interviews and coordinated logistics between candidates and hiring teams, resulting in smoother interview processes.
- Maintained and organized electronic files for applicants and tracked feedback created throughout interview process.
- Utilized recruitment software and tracking tools to streamline processes and maintain accurate candidate records.
- Identified hiring challenges and implemented solutions to improve efficiency and meet recruitment goals.
Residential Program Manager
Justice Resource Institute
04.2024 - 10.2024
- Ensured compliance with disability care regulations, tenant rights, and safety standards to provide a secure and supportive home.
- Reduced staff turnover by fostering a positive work environment, providing training opportunities, and offering regular feedback to team members.
- Monitored service quality, resident well-being, and facility maintenance, implementing improvements for better care and accessibility.
- Maintained accurate records of resident care plans, contracts, and maintenance logs using collaborative tools like SharePoint and Microsoft Teams.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
Early Childhood Director
Artisan Childcare Center
01.2023 - 04.2024
- Led a team of 15 educators, managing a program with over 90 students, while fostering a positive and collaborative environment to achieve program goals.
- Designed and implemented curricula that meet developmental milestones while fostering a nurturing and supportive learning environment.
- Evaluated the effectiveness of early childhood programs through data collection methods such as surveys, observations, or assessments.
- Maintained accurate documentation surrounding licensing requirements ensuring all necessary paperwork is up-to-date regularly without fail.
- Enhanced teacher collaboration and performance through regular professional development workshops and trainings.
Psychiatric Technician
Northern Light Medical Center
12.2021 - 08.2022
- Monitored and documented patients' behaviors and mental health conditions, providing detailed reports to clinical staff to support treatment plans and ensure patient well-being.
- Led therapeutic and recreational activities to promote patient engagement, emotional expression, and overall mental health recovery.
- Accurately collected and recorded vital signs, ensuring timely reporting of any irregularities to the nursing team for appropriate interventions.
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
Behavioral Health Professional
MAS Community Health
08.2021 - 12.2021
- Implemented crisis intervention strategies and advocated for patient support.
- Followed individualized treatment plans to ensure personalized and effective care.
- Analyzed data to report patient outcomes and connect clients with community resources.
- Maintained accurate documentation of client interactions, assessment results, treatment plans, progress notes, and discharge summaries as per regulatory requirements.
- Conducted ongoing evaluations of program effectiveness, implementing necessary changes for continued improvement of service delivery.
- Collaborated with multidisciplinary teams for comprehensive treatment plans, resulting in improved patient satisfaction.
Behavioral Health Professional
Back To Basics
03.2018 - 04.2019
- Implemented crisis intervention strategies and advocated for patient support.
- Followed individualized treatment plans to ensure personalized and effective care.
- Analyzed data to report patient outcomes and connect clients with community resources.
- Maintained accurate documentation of client interactions, assessment results, treatment plans, progress notes, and discharge summaries as per regulatory requirements.
- Promoted a safe and supportive environment for patients to explore complex emotions and work towards personal growth.
- Conducted thorough assessments to accurately identify behavioral health needs and develop appropriate treatment plans.
- Collaborated with multidisciplinary teams for comprehensive treatment plans, resulting in improved patient satisfaction.
Behavioral Health Professional
Northshore Behavioral Health
04.2018 - 03.2019
- Implemented crisis intervention strategies and advocated for patient support.
- Followed individualized treatment plans to ensure personalized and effective care.
- Analyzed data to report patient outcomes and connect clients with community resources.
- Provided supervision for junior staff members, contributing to the development of a skilled and competent behavioral health workforce.
- Built rapport with culturally diverse populations using empathy, active listening, and nonjudgmental attitudes during counseling sessions.
- Conducted ongoing evaluations of program effectiveness, implementing necessary changes for continued improvement of service delivery.
Front Desk Coordinator
Shaping Change LLC
09.2015 - 02.2018
- Served as the primary point of contact for visitors and prospective clients, ensuring a professional and welcoming environment.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated schedules for multidisciplinary teams, ensuring timely collaboration among BCBAs, RBTs, OTs, SLPs, and PTs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Front Desk Coordinator
Bicounty Speech Therapy
01.2014 - 09.2015
- Provided administrative support, including insurance verification, authorization processing, and managing incoming calls.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Prepared reports, memos, and documents to support business operations and client needs.
- Coordinated schedules for multidisciplinary teams, ensuring timely collaboration among OTs, SLPs, and PTs.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
Education
Master of Science - Project Management
Boston University
Boston, MA05.2026
Bachelor of Science - Child Development and Family Relations
University Of Maine
Orono, ME06.2022
Skills
- Proficient schedule organization
- Strategic task management
- Proficient in Microsoft Office Suite
- Proficient in Google Workspace
- Canva design proficiency
- Comprehensive case coordination
- Financial account reconciliation
- Payroll and budget oversight
- Project coordination and management
- Evaluation of quantitative and qualitative data
- Detail-oriented data management
- Organizational time strategies
- Problem-solving skills
- Efficient documentation management
- Collaborative partnership development
- Logistical organization
- Operational streamlining
- Customer relationship management
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Admissions Coordinator
Kiwi Recovery
04.2025 - 05.2025
Recruiting Assistant
Jovie of Concord
10.2024 - 01.2025
Residential Program Manager
Justice Resource Institute
04.2024 - 10.2024
Early Childhood Director
Artisan Childcare Center
01.2023 - 04.2024
Psychiatric Technician
Northern Light Medical Center
12.2021 - 08.2022
Behavioral Health Professional
MAS Community Health
08.2021 - 12.2021
Behavioral Health Professional
Northshore Behavioral Health
04.2018 - 03.2019
Behavioral Health Professional
Back To Basics
03.2018 - 04.2019
Front Desk Coordinator
Shaping Change LLC
09.2015 - 02.2018
Front Desk Coordinator
Bicounty Speech Therapy
01.2014 - 09.2015
Master of Science - Project Management
Boston University
Bachelor of Science - Child Development and Family Relations
University Of Maine
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