Jovanna Montano
San Luis,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Quality Control
Payson Fruit Growers
- This work experience was three summers 2016-2018.
- Identified issues and developed solutions to improve quality control.
- Documented measurements, inspections and test results in electronic logbooks and spreadsheets to enable tracking and maintain accurate records.
Customer Service Representative
JCPenney
10.2021 - 01.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Member Service Representative
Convey Health Solutions
08.2021 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about prescriptions and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Verified customer identification and documentation for compliant transactions.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Associates - Administration of Justice
Arizona Western College
2020 S Ave 8 E, Yuma, AZ 8536505.2020
High School Diploma -
Harvest Preparatory Academy
350 E 18th St, Yuma, AZ 8536405.2017
Skills
- Reading Comprehension
- Legal Standards
- Cash Register Operations
- Company Safety Policies
- Money Handling
- Loss Prevention Goals Monitoring
- Food Quality Standards
- Bilingual
- Data Operations
- Customer Service
- Complex Problem-Solving
Timeline
Customer Service Representative
JCPenney
10.2021 - 01.2023
Member Service Representative
Convey Health Solutions
08.2021 - 10.2021
Associates - Administration of Justice
Arizona Western College
High School Diploma -
Harvest Preparatory Academy
Quality Control
Payson Fruit Growers
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