Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jovanna Rojas

Waukegan,IL

Summary

Forward-thinking team leader skilled at operating all departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous safe operational improvement.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Safety specialist

Amazon Fulfillment
Waukegan, IL
02.2022 - Current
  • Gathered information, prepared reports, drafted correspondence related to cases.
  • Supported audit procedures to check all procedures, processes and work standards.
  • Wrote reports outlining safety issues and potential correction options.
  • Escorted inspectors, answered questions about facility operations.
  • Served as primary backup to officer in charge with various responsibilities related to compliance, operations management, and staff supervision.
  • Provided assistance in managing health and safety programs aligned with industry standards.
  • Led training courses for employees at all levels.
  • Recognized, documented and advised on removal of hazards.
  • Verified monthly practice of fire drills for every work shift.
  • Inspected worksites, practices and gear for compliance with established safety standards.
  • Responded to any emergencies as instructed and with utmost efficiency.
  • Inspected facilities for adherence to fire, hazard and safety guidelines.
  • Conducted safety audits and investigated plant quality issues.
  • Checked written JSAs and permits for adherence to regulations.
  • Designed programs, policies, and procedures that were implemented to reduce or eliminate workplace injuries and hazards.
  • Provided instructions to staffers during fire drills and emergency evacuations.
  • 15% favorable associate and leader concerns with safety within Amazon workplace.

WHS Safety specialist

Amazon AR sort Center
Waukegan, IL
11.2021 - 02.2022
  • Lead daily meeting for overall building safety metrics showing 15% favorable operational safety.
  • Stretch coverage for team rotation or absent dates and completed all audits, reports as required.
  • Supporting daily operations work in departments as needed to provide safe work environments
  • Coaching, addressing, and minimizing safety hazards across site departments
  • Maintain accurate daily, weekly, and monthly metrics to report to onsite operations teams
  • Conduct risk assessments related to jobs performed (Job Hazard Analysis) and new equipment introductions
  • Recommending appropriate risk mitigation measures to management, including ergonomics
  • Providing first aid to all AA’s as needed
  • Wrote reports outlining safety issues and potential correction options.
  • Supported audit procedures to check all procedures, processes and work standards.

Warehouse Supervisor

Amazon Delivery Station AMZL
Arlington, IL
08.2020 - 11.2021
  • Heights DLN3— warehouse, Launched delivery station and help lead teams to maintain #1 in region
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Mentored newly hired employees on operating equipment, trained new employees for production positions.
  • Identified individual employee's unique work styles and adapted management methods.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Monitored workshop work flow for over 50 employees.
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution, and workplace safety.
  • Maintained high levels of accuracy in daily operations.
  • Oversaw daily operations and shipping and handling processes.
  • Oversaw inventory control levels and verified compliance with storage and organization processes.
  • Revised and developed procedures to reduce risk and achieve compliance.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.

Warehouse Supervisor

Amazon Fulfillment Center AMXL
Waukegan, IL
01.2020 - 08.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Mentored newly hired employees on operating equipment, trained new employees for production positions.
  • Identified individual employee's unique work styles and adapted management methods.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Monitored workshop work flow for over 50 employees.
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution, and workplace safety.
  • Maintained high levels of accuracy in daily operations.
  • Oversaw daily operations and shipping and handling processes.
  • Oversaw inventory control levels and verified compliance with storage and organization processes.
  • Revised and developed procedures to reduce risk and achieve compliance.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.
  • Started up and shut down processing equipment.

Receptionist/Medical assistant

Gastroenterologist LTD
Libertyville, IL
07.2017 - 09.2018
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted roughly 40 patients per day.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Checked patient insurance, demographic and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Maintained current and accurate medical records for patients.
  • Completed patient referrals to other medical specialists.
  • Supported office staff and operational requirements with administrative tasks.
  • Enhanced office productivity by handling high volume of callers per day.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Completed and filed financial documentation for accounting purposes.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.

Cashier

Sears Holding Corporation
Gurnee, IL
08.2015 - 11.2016
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Reviewed weekly sales ads and monitored price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers. Increased sales by 10%.

Education

Associate of Applied Science - Medical Assisting

Robert Morris University - Illinois
Chicago, IL

High School Diploma -

Waukegan High School
Waukegan, IL
06.2016

Skills

  • Hazard Risk Management
  • Microsoft and EMR
  • Pursuing additional education and certifications
  • Accident Analysis
  • Health and Safety Regulations
  • Critical Thinking
  • Compliance Reporting
  • Paperwork Preparation
  • Observational Skills
  • SOP Development
  • Staff Meetings
  • Basic First Aid

Certification

  • First Aid/CPR Certified

Languages

Spanish
Native or Bilingual
French
Elementary

Timeline

Safety specialist

Amazon Fulfillment
02.2022 - Current

WHS Safety specialist

Amazon AR sort Center
11.2021 - 02.2022

Warehouse Supervisor

Amazon Delivery Station AMZL
08.2020 - 11.2021

Warehouse Supervisor

Amazon Fulfillment Center AMXL
01.2020 - 08.2020

Receptionist/Medical assistant

Gastroenterologist LTD
07.2017 - 09.2018

Cashier

Sears Holding Corporation
08.2015 - 11.2016

Associate of Applied Science - Medical Assisting

Robert Morris University - Illinois

High School Diploma -

Waukegan High School

Similar Profiles

CREATE PROFILE
Jovanna Rojas