Jovanna Dee Perez
Buford,GA
Summary
Highly efficient associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated, hard working, and passionate. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Walmart Associate
Walmart
08.2020 - 10.2024
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
- Provided product price information to customers.
- Trained and mentored junior staff on customer service strategies and techniques.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Utilized customer feedback to improve product offerings.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Housekeeper
Stay At Home Mom
01.2010 - 06.2020
- Disinfected and mopped bathrooms to keep sanitary and clean.
- Cleaned and stocked multiple rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas throughout entire house upstairs and downstairs.
- Power scrubbed sofas, rugs, patios, and exterior of the house.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down furniture, fixtures, and window sills.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Sorted, laundered and put away various laundry items.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Washed and put away kitchen dishes, utensils and glassware.
- Returned emptied garbage receptacles to proper locations.
- Polished fixtures to achieve professional shine and appearance.
- Maintained clean and comfortable environments by vacuuming, cleaning windows, dusting, organizing closet, kitchens
- Turned mattresses if necessary.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Hang, cleaned and rehung draperies to maintain freshness.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Education
Bachelor of Science in Elementary Education - Education
Grand Canyon University
Phoenix, AZ06.2026
GED -
Irmo High School
Columbia, SC06.2020
Skills
- Customer Service Orientation
- Policy Implementation
- Order Fulfillment
- Decision-Making
- Workplace Safety
- Customer Engagement
- Attention to Detail
- Complex Problem-Solving
- Record and File Management
- Calendar Management
- Courteous and Professional
- Preparing Reports
- Cash Handling
- Physically Strong
sculpt, make music, bike ride, take pictures
Personally I create sculptures, make my own music playing the guitar or piano. Take long bike rides or walks and take scenic photos. The best part is I get to do this with my family.
Timeline
Walmart Associate
Walmart
08.2020 - 10.2024
Housekeeper
Stay At Home Mom
01.2010 - 06.2020
Bachelor of Science in Elementary Education - Education
Grand Canyon University
GED -
Irmo High School