- Passionate about balancing physical health with mental and emotional wellness
- Youth softball coach, providing guidance and support to empower the next generation of women and players
- Martial Arts
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- Playing Sports
Jovanni Felix
Albuquerque,NM
Summary
Dynamic and adaptable professional with a proven track record of enhancing customer satisfaction and increasing sales at Olive Garden through exceptional service and upselling techniques. Leveraged multitasking and advanced interpersonal skills to foster customer loyalty and train new hires. Demonstrated strong work ethic and strategic thinking as a student athlete, balancing rigorous athletic and academic commitments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team personal goals.
Overview
9
9
years of professional experience
Work History
Server
Office Bar & Grill
05.2021 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Server
Olive Garden
07.2021 - 04.2022
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Increased sales significantly by upselling higher-end products to customers.
Server
Old Chicago Taproom
06.2019 - 06.2021
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Personal Assistant
Cynvenio Biosystems - Sunny Stephens
06.2017 - 08.2019
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Displayed absolute discretion at handling confidential information.
- Coordinated events and functions with attention to detail ensuring successful execution.
Server
Buffalo Wild Wings
03.2017 - 07.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages to 200 to 300 customers daily in a faced paced environment.
- Set positive tone for entire dining experience for customers.
Student Athlete
Odessa College
08.2016 - 12.2016
- Contributed to the team''s overall success by consistently maintaining a high level of physical fitness and competitive spirit.
- Enhanced personal athletic performance through disciplined training routines and diligent practice sessions.
- Implemented feedback from coaching staff effectively which led to noticeable improvements in individual skillset over time.
- Showcased adaptability by adjusting to new coaching styles or changes in team dynamics over time.
Student Athlete
New Mexico State University Softball
08.2015 - 05.2016
- Developed time management skills by balancing academic responsibilities with rigorous athletic commitments.
- Cultivated strong relationships with fellow students, faculty members, coaches, administrators, and alumni.
- Gained valuable experience in goal-setting processes.
- Supported fundraising efforts for the athletic department through active participation in events and outreach initiatives.
Education
Bachelor of Science - Psychology
Western New Mexico University
Silver City, NM12-2025
Associate of Arts - General Studies
New Mexico Junior College
Hobbs, NM05.2019
Associate of Arts - General Studies
Odessa Junior College
Odessa, TX12.2016
Associate of Arts - General Studies
New Mexico State University
Las Cruces, NM05.2016
Skills
- Great communicator
- Multitasking and Organization
- Time Management
- Detail-oriented mindset
- Advanced interpersonal skills
- Scheduling
- Strong Work Ethic
- Exceptional customer service
- Memory retention
- Strategic Thinking
- Teamwork and Cooperation
- Adaptable
References
- Taylor Rodriquez, 719-569-6812
- Myranda Rodriquez, 719-250-9844
- Johnathan Harrison, 719-506-1065
Volunteer Experience
- Old Navy Build a Child
- Halloween 5k Race
- Clean Up the Earth
- NMSU Move in Day
- Halloween Kids Candy Parade
- Keep Odessa Beautiful
- Food Pantry
- Winter Kids Drive
- Habitat For Humanity
Awards
- NM State Champions softball 2014 & 2015
- 3.0 Student Athlete Honor Roll
Interests
Timeline
Server
Olive Garden
07.2021 - 04.2022
Server
Office Bar & Grill
05.2021 - Current
Server
Old Chicago Taproom
06.2019 - 06.2021
Personal Assistant
Cynvenio Biosystems - Sunny Stephens
06.2017 - 08.2019
Server
Buffalo Wild Wings
03.2017 - 07.2017
Student Athlete
Odessa College
08.2016 - 12.2016
Student Athlete
New Mexico State University Softball
08.2015 - 05.2016
Bachelor of Science - Psychology
Western New Mexico University
Associate of Arts - General Studies
New Mexico Junior College
Associate of Arts - General Studies
Odessa Junior College
Associate of Arts - General Studies
New Mexico State University
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