Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jovanni Henriquez

Bethesda,Maryland

Summary

Hardworking employee enthusiastic about learning new skills field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Postmates Fleet Driver

Postmates
01.2020 - 02.2024
  • Streamlined order pickup processes by establishing rapport with restaurant staff members for improved efficiency.
  • Navigated complex routes for optimized delivery efficiency, reducing overall delivery times.
  • Kept vehicle clean and well-maintained, presenting a professional appearance while representing the Postmates brand.
  • Utilized GPS technology effectively for efficient route planning, avoiding traffic congestion when possible.
  • Increased repeat business by providing friendly and personable service during each delivery interaction.
  • Maintained excellent communication with customers, ensuring accurate delivery information and updates.
  • Resolved customer complaints and concerns professionally, maintaining positive relationships with clients.

Store Manager

Dunkin' Donuts Franchising
01.2015 - 01.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.

Education

GED -

Wheaton High School
Silver Spring, MD

Skills

  • Quick-learning
  • Memory Recall
  • Flexibility
  • Sense of urgency

Certification

  • Certified NLP practitioner, 2018-current
  • Certified hypnosis practitioner 2018-current

Languages

Spanish
Native or Bilingual

Timeline

Postmates Fleet Driver

Postmates
01.2020 - 02.2024

Store Manager

Dunkin' Donuts Franchising
01.2015 - 01.2020

GED -

Wheaton High School

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Jovanni Henriquez