Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
8
8
years of professional experience
Work History
Senior Game Advisor/Key Holder
Gamestop
10.2016 - 10.2020
Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
Stayed up-to-date on latest gaming trends and technologies to better assist customers in making informed purchasing decisions.
Operated cash register, capably transacting sales, returns, refunds and exchanges.
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Social Media Manager
Amalagation
05.2018 - 08.2019
Managed and designed the website while also doing graphic design work.
Managed multiple social media platforms, ensuring a consistent brand voice and message.
Boosted engagement rates with the creation of compelling and visually appealing content.
Coded multiple websites using Java, Python, HTML, and C# languages.
Designed, implemented and monitored web pages, plugins, and functionality for continuous improvement.
Technician
uBreakiFix
08.2020 - 12.2020
Maintained detailed records of all completed repairs, helping identify patterns in device malfunctions over time.
Collaborated with fellow team members to achieve storewide goals and maintain a high level of customer service.
Trained new technicians on standard operating procedures, ensuring consistency across the team.
Assisted customers with setting up newly repaired devices, ensuring proper functionality before leaving the store.
Maintained a well-organized workspace, ensuring all tools and parts were readily available for efficient repairs.
Accessories and Parts Manager
Indian Motorcycle
10.2023 - 02.2024
Rearranged parts department to better serve changing trends and keep workspaces organized.
Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
Increased efficiency in the parts department by implementing an improved inventory management system.
Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
Monitored and evaluated supplier performance to maintain quality of parts.
Billing Specialist
Spectrum
02.2024 - Current
Researched and resolved billing discrepancies to enable accurate billing.
Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Worked with multiple departments to check proper billing information.
Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Education
Associate of Arts - Computer And Information Sciences
Jefferson State Community College
Center Point, AL
12.2021
GED -
Jefferson State Community College
Birmingham, AL
05.2018
Assessments
Graphic design, Completed, 09/01/19, Using graphic design techniques and producing visual media to communicate concepts.
Work style: Reliability, Proficient, 01/01/22, Tendency to be reliable, dependable, and act with integrity at work
Verbal communication, Highly Proficient, 04/01/19, Measures a candidate's ability to effectively convey information when speaking.
Data entry: Accuracy, Completed, 06/01/19, Measures a candidate's ability to accurately input data and effectively manage databases.
Sales skills, Completed, 09/01/19, Using influence and negotiation techniques to engage with and persuade customers.
Basic computer skills, Highly Proficient, 10/01/19, Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Supervisory skills: Motivating & assessing employees, Proficient, 07/01/19, Motivating others through feedback to identify improvements or corrective actions.