Jovanni Santiago
Dorchester,MA
Summary
Successfully executing diverse project tasks to meet deadlines and ensure patient experience. Highly skilled at communicating with colleagues, monitoring status and achieving a healthy environment. Enthusiastic problem solver and talented team player with superior planning and decision-making skills. Focused on promoting team adaptability and cohesion. Meticulous attention to detail and knowledgeable about planning employees schedules and completing payroll each week. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Patient Services Representative
Boston Medical Center
Boston, MA
12.2022 - 02.2024
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Project Coordinator
Meet CareGivers
Framingham, MA
09.2021 - 06.2022
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Managed Payroll for Framingham MA district employees
- Maintained Excel spreadsheets for the Framingham district
- Assigned schedules
- Facilitate communication and keep appropriate parties updated on results
- Provided ongoing direction and leadership for program operations.
- Supervised staff meetings to discuss Covid-19 cases
- Worked in multiple school districts
- Maintained a clean worksite for all employees
- Followed proper photocell to ensure safety in those around me
Security Officer
Allied Universal Security Services
Boston , MA
12.2017 - 09.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Directed guests around building and answered accessibility questions.
- Responded quickly to incidents and assessed active situations for security concerns.
Associate Trainer
Panera Bread
Boston , MA
05.2016 - 12.2017
- Assisted in monitoring trainee performance to identify gaps in training..
- Provided training and onboarding to new Cashiers staff on use of the register and online orders.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Handled cash and processed payments accurately to avoid errors.
- Taught proper procedures and strategies for success to new employees.
Concessions Worker
Center Plate
Boston, MA
01.2015 - 09.2022
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Maintained clean, organized workspace according to operational standards.
- Consistently provided friendly service to promote better customer engagement.
- Responded to customer complaints to help resolve issues.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Family Nanny
Bryan Furze
Milton Ma, MA
11.2019 - 07.2021
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared healthy meals for children to encourage good eating habits.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Played games, worked on puzzles and read books to young children.
- Assisted with education ie. Homework
- Responsibilities included: Transportation,maintaining a clean environment for employers, animal care etc.
Education
College Experience in Sociology Criminal Juctice
Suffolk University
Boston, MAHigh School Diploma -
Newton North High School
Newtonville, MA05.2017
Skills
- Project Coordination
- Resource Management
- Payroll
- Personnel Management
- Quality assurance
- Attention to Detail
- Schedule Management
- Customer Service
Timeline
Patient Services Representative
Boston Medical Center
12.2022 - 02.2024
Project Coordinator
Meet CareGivers
09.2021 - 06.2022
Family Nanny
Bryan Furze
11.2019 - 07.2021
Security Officer
Allied Universal Security Services
12.2017 - 09.2019
Associate Trainer
Panera Bread
05.2016 - 12.2017
Concessions Worker
Center Plate
01.2015 - 09.2022
College Experience in Sociology Criminal Juctice
Suffolk University
High School Diploma -
Newton North High School