Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jovanni Taylor

Dublin,Ca

Summary

Experienced and dedicated hospitality professional with 6 years of success in hotel, motel, and resort front desk operations. Committed to delivering exceptional customer service and creating memorable guest experiences that reflect a reputation for luxury and excellence. Highly skilled in guest services, reservation management, and issue resolution, with a proven ability to maintain high service standards—even during peak periods. Known for improving operational efficiency, enhancing guest satisfaction, and proactively addressing challenges through strong communication and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Front Desk Agent

Bay Club Renaissance
Walnut Creek
09.2024 - Current
  • Check in/ Check out Greet guest upon arrival and ensure the information is correct
  • Handle guest check out by ensuring the bill is accurate
  • Customer Service -Provide exceptional customer service by addressing guest inquiries, complaints, and requests - Offer information about hotel services, local attractions, and hotel amenities Resolve any issues and concerns guests may have in a timely professional manner
  • Reservations -Manage room reservations, including making, modifying, and canceling bookings - Ensure proper room allocation and communicate any special requests to house keeping and maintenance
  • Phone And Email Communication - Answer phone calls promptly and professionally, assisting with reservations or transferring calls to the appropriate department - respond to emails regarding booking inquiries, special request, or other guest related matters

Front Desk Agent

Clubs Sport Renaissance
Aliso Viejo
01.2024 - 06.2024
  • Check in/ Check out Greet guest upon arrival and ensure the information is correct
  • Handle guest check out by ensuring the bill is accurate
  • Customer Service -Provide exceptional customer service by addressing guest inquiries, complaints, and requests - Offer information about hotel services, local attractions, and hotel amenities - Resolve any issues and concerns guests may have in a timely professional manner
  • Reservations -Manage room reservations, including making, modifying, and canceling bookings - Ensure proper room allocation and communicate any special requests to house keeping and maintenance
  • Phone And Email Communication - Answer phone calls promptly and professionally, assisting with reservations or transferring calls to the appropriate department - respond to emails regarding booking inquiries, special request, or other guest related matters

Front Desk Agent

Casa Loma Beach Hotel
Laguna Beach
07.2019 - 12.2023
  • Registered and assigned rooms to the guests
  • Answered inquiries pertaining to hotel services
  • Assist as concierge for recommendations on local activities (local attractions, top restaurants, and other available services)
  • Maintaining excellent customer service and building positive relationships with guests
  • Operated HMS Infor system
  • Operated Agilysys Stay
  • Contribute to front desk sales by booking walk-ins, upgrading room reservations, and offering additional perks and promotional products
  • Relayed customer feedback
  • Analyzed and compared pricing
  • Efficient teamwork

Education

Computer Science -

Santa Monica College
Santa Monica
01.2020

Skills

  • Customer service
  • Reservations management
  • Billing accuracy
  • Phone communication
  • Email correspondence
  • HMS Infor operation
  • Concierge services
  • Conflict resolution
  • Team collaboration

Timeline

Front Desk Agent

Bay Club Renaissance
09.2024 - Current

Front Desk Agent

Clubs Sport Renaissance
01.2024 - 06.2024

Front Desk Agent

Casa Loma Beach Hotel
07.2019 - 12.2023

Computer Science -

Santa Monica College

Similar Profiles

CREATE PROFILE
Jovanni Taylor