Jovanni Zuluaga
Spring Hill,FL
Summary
Professional with experience in customer service and vehicle handling, prepared for valet responsibilities. Strong focus on team collaboration and achieving results.
Overview
2022
2022
years of professional experience
Work History
Valet Attendant at Four Seasons Hotel
AAA Parking
- Utilized valet management software for efficient tracking of vehicle keys and guest check-in/check-out.
- Worked closely with the hospitality team and communicated effectively with team members to coordinate parking services seamlessly during busy shifts.
- Resolved guest complaints promptly, maintaining high level of professionalism and service.
- Received 'Employee of the Month' award several times for outstanding performance and commitment to customer service.
Logistics Team Member
Lynk Logistics
Piscataway, NJ
01.2020 - 04.2021
- Dispatches drivers to pick-up locations. Ensures accurate delivery address, timeliness and completion of delivery.
- Reconciles weekly billing ensuring accurate invoicing- overlook billing for driver companies in various locations across the country.
- Review paperwork from over 75 drivers daily to confirm number of loads, distance of deliveries, driver and customers rates to ensure accurate billing.
- Monitor and manage customer accounts for payments and activity via weekly finance reports.
Valet Attendant
Towne Park
12.2016 - 11.2019
- Provided exceptional customer service by greeting guests and promptly assisting with parking and retrieval while adhering to safety standards.
- Utilized effective communication and problem solving skills to handle guest inquiries and resolve issues professionally.
- Participated in regular training sessions to enhance knowledge of parking systems and service best practices.
Halloween Horror Nights
Universal Studios
09.2016 - 11.2016
- Assisted in the setup and breakdown of themed environments, ensuring all elements were safe and functional.
- Developed and implemented operational strategies to improve efficiency during high traffic periods.
- Managed crowds effectively during large-scale events ensuring guest safety and satisfaction.
Education
Cyber Defense -
University of Central Florida
Orlando, FL01.2025
Skills
- Malware Analysis, Vulnerability Management, Network Security, Data Encryption
- Languages: English (native)
Timeline
Logistics Team Member
Lynk Logistics
01.2020 - 04.2021
Valet Attendant
Towne Park
12.2016 - 11.2019
Halloween Horror Nights
Universal Studios
09.2016 - 11.2016
Valet Attendant at Four Seasons Hotel
AAA Parking
Cyber Defense -
University of Central Florida