JOVANNY CHASQUI
NEW BRAUNFELS,TX
Summary
Dynamic sales professional with a proven track record at BLUEBONNET DODGE, adept in customer engagement and building lasting relationships. Excelled in team collaboration and problem-solving, significantly enhancing customer satisfaction and loyalty. Skilled in negotiation and business development, consistently exceeding sales goals through strategic planning and exceptional service.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
23
23
years of professional experience
Work History
Sales Associate
BLUEBONNET DODGE
02.2015 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
Sales Representative
San Antonio Dodge Chrysler Jeep Ram
01.2007 - 01.2015
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Chef Manager
Paesanos Restaurant
01.2004 - 01.2007
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Implemented strict adherence to food safety regulations, ensuring the consistent delivery of safe and delicious meals.
- Pitched in to work line during busy periods or in place of sick employees.
- Managed staffing schedules, minimizing labor costs while maintaining optimal kitchen performance during peak hours.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Established positive relationships with local suppliers to secure fresh produce and support the community economy.
- Instituted positive kitchen atmosphere for staffers through effective communication, consistent training and skill development.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen and dining area, improving overall service quality.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Set up and broke down kitchen for service.
- Disciplined and dedicated to meeting high-quality standards.
COOK
RIO RIO CANTINA RESTAURANT
02.2002 - 02.2004
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
GED -
San Antonio College
San Antonio, TXSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Flexible schedule
- Verbal/written communication
- Stocking and receiving
- Client service
- Store opening and closing
- Product sales
- Customer needs assessment
- Meeting deadlines
- Upselling
- Adapt to diverse groups
- Inventory tracking
- Building rapport
- Negotiation tactics
- Business development
- Fraud detection
- Cold calling
- Customer engagement
- Friendly and outgoing
- Contact follow-up
- Financial records oversight
- Exceeds sales goals
Accomplishments
- Exceeded monthly quota SEVERAL times.
- Increased productivity % by implementing several process improvements.
- WILLING TO LEARN
- GOAL MOTIVATED
- SELF IMPROVEMENT
- TEAM WORK ORIENTED
- NEAT
- ORGANIZE
- CLEAN
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
BLUEBONNET DODGE
02.2015 - Current
Sales Representative
San Antonio Dodge Chrysler Jeep Ram
01.2007 - 01.2015
Chef Manager
Paesanos Restaurant
01.2004 - 01.2007
COOK
RIO RIO CANTINA RESTAURANT
02.2002 - 02.2004
GED -
San Antonio College
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