Jovanny Davila
Concord,CA
Summary
An outgoing, hard-working, and ambitious college student. Five years of work experience in a range of positions and eager for more. Confident in my communication skills, my ability to collaborate with others, and problem solve efficiently after years of experience in customer support.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Dicks Sporing Goods
03.2023 - Current
- Greet customers and help them with any product questions, selections, and purchases.
- Merchandise stocking, item labeling, and arranging according to size or color.
Front End Associate
Target
07.2022 - 12.2022
- Enhanced customer satisfaction by addressing and resolving questions and concerns.
- Provided service for customers by quickly processing transactions and answering any questions.
- Collaborated with coworkers to improve overall store operations and customer experience.
Registrar's Assistant (Intern)
Saint Mary's College Of California
09.2021 - 06.2022
- Verified paperwork accuracy and checked for completion prior to processing.
- Organized and filed paperwork for secure recordkeeping.
- Tasked with updating the computer system with the latest information to keep records current and accurate.
- Opened and properly distributed incoming mail.
- Worked with coworkers to create orientations, registration sessions and social events for new students.
Law IT (Intern)
Chevron Corp
10.2020 - 06.2021
- Collaborated virtually with fellow interns on group projects.
- Provided customer service by addressing inquiries through zoom and ensuring satisfaction among clients.
Mail Clerk (Intern)
Chevron Corp
09.2019 - 03.2020
- Helped improve mail processing by diligently organizing incoming and outgoing mail.
- Tasked with mail distribution within the organization according to recipient names and departments.
- Operated various mailing equipment such as postage meters, folding machines, and labelers.
- Assisted with packaging, addressing, and shipping of outgoing items as needed.
IT Technical Support (Intern)
Deloitte
09.2018 - 06.2019
- Prioritized reducing the downtime for employees by quickly troubleshooting hardware and software problems.
- Tasked with regularly updating software and conducting routine maintenance checks on computers.
- Responded to clients inquiries and provided technical assistance over phone, through email, and in person.
Education
Bachelor of Science - Civil Engineering
University of California, Berkeley
Berkeley, CA05.2026
Skills
- Help Desk Experience
- Customer Service
- Records Management
- Mail handling and management
- Phone Etiquette
- Colleague Collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
Dicks Sporing Goods
03.2023 - Current
Front End Associate
Target
07.2022 - 12.2022
Registrar's Assistant (Intern)
Saint Mary's College Of California
09.2021 - 06.2022
Law IT (Intern)
Chevron Corp
10.2020 - 06.2021
Mail Clerk (Intern)
Chevron Corp
09.2019 - 03.2020
IT Technical Support (Intern)
Deloitte
09.2018 - 06.2019
Bachelor of Science - Civil Engineering
University of California, Berkeley