Ana Jaquez
New York,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Personal Care Aide Assistant
Home at Last
New York, NY
06.2020 - Current
- Provided emotional support to clients and their families, fostering positive relationships and open communication.
- Developed strong rapport with clients through active listening skills, empathy, patience, and understanding of unique individual circumstances.
- Enhanced client comfort by providing personalized care according to individual needs and preferences.
- Maintained a clean and safe living environment for clients, performing light housekeeping tasks as needed.
OATH Register Representative
Self-employeed
New York, NY
01.2005 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained current knowledge of laws to provide clarification on legal concerns.
- Negotiated with opposing parties to remedy disputes.
- Provided legal advice, opinions and solutions regarding issues and risks on various transactional and regulatory matters.
Bilingual Administrative Assistant
Atlas Search LLC
New York, NY, NY
08.2023 - 01.2024
- Safeguarded patient privacy with strict adherence to HIPAA protocols
- Assist guests, patients, and clients through the intake and discharge processes
- Scan the QR code on the guest’s badge as they enter and leave the facility and bring any flagged guests to HERRC or DocGo Supervisor’s attention, in a timely manner
- Direct guests, patients, clients, and staff members to the correct resources and escort when necessary
- Distribute meals, personal hygiene items, and other necessary items
- Organize and store mail for guests and Distribute mail and flyers
- Assist with scheduling travel and relocation arrangements for guests, patients, and clients
Community Associate Intern
NMIC
New York, NY
01.2022 - 05.2022
- Coordinated with different service providers to meet clients' individual needs.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society..
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Recorded information about calls and attempts to contact individuals.
Education
Bachelor of Science - Health Services Administration
Cuny School of Professional Studies
New York, NYAssociate of Science - Community Health Services
Hostos Community College of The City University of New York
The Bronx, NY06.2022
Skills
- Confidentiality Understanding
- Multi-Line Phone Systems
- Customer Service
- Organization
- Community Outreach
- Documentation Proficiency
- Bilingual in English and Spanish
- HIPAA Guidelines
- Microsoft Office Proficiency
- Human Resources
Certification
- COVID-19 Contact Tracing, June 2020
- Early Childhood Services School Age Child Care Facility,January 2019
- Emergency Preparedness, January 2019
- Obesity Prevention, December 2018
- Introduction to Sexually Transmitted Infections, April 2022
- HIPAA Privacy and Security Rules Includes updates from the Final Omnibus Rule, May 2022
- Bloodborne Pathogens, May 2022
Timeline
Bilingual Administrative Assistant
Atlas Search LLC
08.2023 - 01.2024
Community Associate Intern
NMIC
01.2022 - 05.2022
Personal Care Aide Assistant
Home at Last
06.2020 - Current
OATH Register Representative
Self-employeed
01.2005 - Current
Bachelor of Science - Health Services Administration
Cuny School of Professional Studies
Associate of Science - Community Health Services
Hostos Community College of The City University of New York