Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jovanny Marquez

Phoenix

Summary

Offering strong leadership qualities and ability to foster collaborative team environment, eager to learn and develop in dynamic setting. Brings potential to quickly grasp industry-specific knowledge and develop skills in team coordination and customer service. Ready to use and develop leadership and problem-solving abilities.

Overview

Work History

Maintenance Crew Member

Serrano Trucking
08 2018 - 09 2023
  • Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep of yard/lot, trucks/cabs, and equipement.
  • Followed routine maintenance checklist including tire/flat changes and fluids.
  • Achieved timely completion of repair projects by prioritizing tasks based on urgency and impact on operations.
  • Maintained optimal equipment performance with regular inspections, adjustments, and replacements as needed.
  • Followed work orders and specifications for machine and equipment replacement, minor repairs, or maintenance.

Crew Member

McDonald's
06 2017 - 07 2018
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Overnight Stocker

Food City
08 2016 - 03 2017
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Supported store operations by efficiently unloading delivery trucks and properly sorting merchandise according to department needs.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.

Crew Member Team Leader

McDonald's
05 2014 - 08 2016
  • Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
  • Coordinated scheduling, balancing team member availability with business requirements for optimal staffing levels.
  • Work Drive-Thru and Front desk.
  • Maintan cleanliness.
  • Cook and prep food.

Education

Diploma -

Betty Fairfax HS
06.2013

Skills

  • Communication skills
  • Provide excellent customer service
  • Problem solver
  • Professional telephone demeanor
  • Complaint resolution
  • POS systems expert
  • Patient
  • Empathetic
  • Great attention to detail
  • Work well under pressure

Languages

Spanish
Native or Bilingual

Timeline

Maintenance Crew Member

Serrano Trucking
08 2018 - 09 2023

Crew Member

McDonald's
06 2017 - 07 2018

Overnight Stocker

Food City
08 2016 - 03 2017

Crew Member Team Leader

McDonald's
05 2014 - 08 2016

Diploma -

Betty Fairfax HS

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Jovanny Marquez