Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Jovanny Ortega

National City

Summary

Experienced in sales, collections, and marketing with a proven track record. Skilled in showroom management, prioritizing efficient operations and superior customer satisfaction. Utilize team leadership and strategic planning to optimize sales and elevate customer experiences. Knowledgeable in inventory management and visual merchandising for maintaining a compelling and organized showroom environment.

Overview

17
17
years of professional experience

Work History

Showroom Manager/Sales

Mor furniture for less
09.2018 - Current
  • As a sales manager I made sure all associates are trained up and keep on training on their development of sales.
  • Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
  • Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
  • Managed inventory levels for optimal stock availability, resulting in reduced backorders and customer wait times.
  • Increased showroom sales by implementing effective visual merchandising strategies and product displays.
  • Generated personal sales to meet or exceed established sales goals.
  • Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.

Sales Manager

Rent A Center, Inc
09.2013 - 09.2018


  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Grew revenue streams by focusing on upselling opportunities during outbound telemarketing calls.
  • Improved cash flow management with diligent accounts receivable follow-ups and collections efforts.

Customer Experience Coordinator

Marshalls
06.2008 - 09.2013


  • Trained new team members on company guidelines and best practices for exceptional customer service delivery.
  • Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
  • Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
  • Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.

Education

Associate degree - Computer Networking

ITT Technical Institute
05.2013

Skills

  • Retail management ( over 15 years )
  • Customer service expertise (over 20 years )
  • Leadership
  • Cash handling
  • Bilingual (10 years)
  • Account Management (3 years)
  • Telemarketing (5 years)
  • Experienced sales professional (12 years )
  • Team management experience ( 5 years )
  • Operations Management (3 years)
  • Communication skills
  • Supervising experience

Additional Information

  • As a Showroom Manager at Mor furniture for less, i was moved to a SleepMor concept store, to oversee all operations
  • At Mor furniture for less, i Achieve our yearly goals on 2022 of 8.8 million for the store.
  • At Mor furniture for less, on my Second year of selling I achieved selling over 1,200,000 in volume for the year.
  • At Rent-A-Center I help my district manager coach and train new employees company standards and procedures.
  • I have been "perform to win" winner for Rent-A-Center company. (Best store in the region, out of 40+ stores)
  • I have been in top three sales person in the region for Rent-A-Center in 2020

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Showroom Manager/Sales

Mor furniture for less
09.2018 - Current

Sales Manager

Rent A Center, Inc
09.2013 - 09.2018

Customer Experience Coordinator

Marshalls
06.2008 - 09.2013

Associate degree - Computer Networking

ITT Technical Institute

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Jovanny Ortega