Jovanta Washington
Peoria,IL
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably at Circle K, through exceptional problem-solving and active listening skills. Excelled in fast-paced environments, boosting sales and maintaining high levels of store cleanliness. Demonstrated proficiency in money handling and critical thinking, contributing to a positive and productive team culture. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Hucks Gas Station
06.2024 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Responded to customer requests for products, services, and company information.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Customer Service Representative
Circle K
10.2023 - 05.2024
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Performed cash, card and check transactions to complete customer purchases.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Food Service Worker
SUBWAY®Restaurants
07.2023 - 10.2023
- Greeted customers at counter to fulfill requests and answer questions.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Monitored food quality and freshness throughout day.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
Production Clerk
Goodwill
11.2022 - 08.2023
- Accurately sorts and processes donations.
- Identifies the value of donation
- Meets production goals as set for location
- Maintains production area in a clean, neat, and organized condition
- Ensured compliance with safety regulations, promoting a safe working environment for all employees.
Education
Certification - Medical Billing And Coding
Bryant And Stratton College
Getzville, NY03.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
- Food Handler Training - 8/15/2023 to 8/15/2026
Food Handlers Certification
I completed the Food Handler training at Subway and Huck's gas station. I got my certification on 8/15/2023 and 07/06/2024.
Timeline
Customer Service Representative
Hucks Gas Station
06.2024 - 07.2024
Customer Service Representative
Circle K
10.2023 - 05.2024
Food Service Worker
SUBWAY®Restaurants
07.2023 - 10.2023
Production Clerk
Goodwill
11.2022 - 08.2023
Certification - Medical Billing And Coding
Bryant And Stratton College
- Food Handler Training - 8/15/2023 to 8/15/2026
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