Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jovany Afanador

Homestead

Summary

Dynamic professional with a proven track record at Grainger, excelling in sales support and customer service. Expert in relationship building and problem-solving, I enhanced operational efficiency and drove customer satisfaction. Recognized for achieving metrics and fostering client loyalty through strategic account management and exceptional product knowledge.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Onsite Service Representative

Grainger
03.2022 - Current
  • Boosted sales by effectively organizing and replenishing merchandise in the stockroom. This included implementing additional vending machines throughout the facilities by understating the customers’ needs.
  • Managed key accounts and contributed to growth by identifying new business opportunities within existing contacts and uncovering new ones.
  • Leveraging extensive knowledge of products and services and creating a positive experience by promptly addressing and resolving on-site service issues.
  • Facilitated seamless transitions during new equipment installations, by minimizing disruptions to business operations.
  • Trained customers on operating procedures and company services.
  • Collaborated with internal team members to provide support for customer needs.
  • Trained new team members on OSR and branch roles to set them up for success.
  • Built long-lasting customer relationship by being a reliable point of contact for the customer, consistently exceeding expectations in responsiveness and professionalism.

Sales Specialist

Grainger
01.2014 - 03.2022
  • Developed rapport with customers, assessed their needs, and made personalized product recommendations while upselling by educating them on key product features and benefits.
  • Provide daily feedback to the Market Manager to maintain branch safety, optimize efficiency, and ensure clear communication with team members and all business partners.
  • Worked with sales team to collaborate on their key account needs, growth targets, and personal quotas.
  • Responsible for training and mentoring new personnel regarding company operations, policies and services.
  • Recognized as the top seller of the Triple Guard Warranty in 2019.
  • Manage branch reporting, including the Daily Cash Report, Rejection Report, Sales Report, High Dollar Inventory Report, and Adjustment Report.

Customer Service Associate

Grainger
12.2005 - 01.2014
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.

Education

High School Diploma -

Miami Sunset Senior High
Miami, FL
06-1996

Skills

  • Sales support
  • Customer service
  • Problem-solving
  • Time management
  • Active listening
  • Relationship building
  • Product knowledge
  • Building rapport

Certification

Linked In Certifications:

  • Emotional Intelligence
  • Sales Fundamentals
  • Handling Objections
  • Asking Great Sales Questions
  • Influencing Others
  • Accelerating Your Career with Personal Branding


Languages

English
Spanish

Timeline

Onsite Service Representative

Grainger
03.2022 - Current

Sales Specialist

Grainger
01.2014 - 03.2022

Customer Service Associate

Grainger
12.2005 - 01.2014

High School Diploma -

Miami Sunset Senior High

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Jovany Afanador