Jovany Aleman
Palmdale
Summary
Accomplished leader and sales expert with a proven track record at Buckle, enhancing store operations and customer satisfaction. Excelled in customer service and data analysis, significantly contributing to team success and business growth. Skilled in fostering teamwork and implementing strategic sales development initiatives, achieving notable improvements in efficiency and performance.
Experienced with coordinating and managing freight operations to ensure timely and accurate deliveries. Utilizes effective organizational skills and attention to detail to maintain efficient workflows. Track record of fostering teamwork and adhering to safety standards in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Sales Associate
Buckle
12.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Freight Coordinator
Buckle
12.2023 - Current
- Coordinated international shipments by liaising between customs brokers, shipping lines, trucking companies, warehouses suppliers.
- Collaborated with cross-functional teams for effective communication and smooth coordination of freight movements.
- Managed claims processes for damaged or lost shipments, effectively recovering costs while preserving business relationships.
- Contributed to company growth with meticulous management of high-volume shipments during peak seasons.
- Improved inventory control through regular audits, ensuring accurate records for seamless order processing.
Leader
Buckle
12.2023 - Current
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on Product or services and assigned duties.
- Oversaw day-to-day activities of (6) employees in establishment, fostering inspiring atmosphere to optimize employee experiences.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
High School Diploma -
R. Rex Parris High School
Palmdale, CA06-2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Cash handling
- Stocking and receiving
- Sales expertise
- Store opening and closing
- Sales development
- Critical thinking
- Leadership
- Data analysis
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Sales Associate
Buckle
12.2023 - Current
Freight Coordinator
Buckle
12.2023 - Current
Leader
Buckle
12.2023 - Current
High School Diploma -
R. Rex Parris High School
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