Jovany Orellana
Lake Wales,FL
Summary
Accomplished Manager with a proven track record at 84 Lumber, enhancing operational efficiency and customer satisfaction. Skilled in inventory management and relationship building, I implemented cost-saving strategies that significantly improved service quality. Expert in staff training and development, I led teams to exceed performance goals while maintaining high standards in vendor management and warehouse organization.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Customer Solutions Representative
Charter Spectrum
Auburndale, Wisconsin
08.2025 - 12.2025
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained comprehensive knowledge of company offerings to provide accurate information to customers, fostering trust in the brand.
- Contributed to sales growth by identifying upselling opportunities during interactions with customers, promoting additional products or services when appropriate.
- Boosted company reputation by providing exceptional customer support, leading to increased positive feedback from clients.
- Handled high-volume calls while maintaining professionalism and courtesy, contributing to a positive work environment.
- Managed escalated cases with care and efficiency, working closely with other departments when necessary for issue resolution.
- Reduced customer complaints through proactive identification of potential issues and prompt resolution of concerns.
- Developed strong rapport with clients ensuring their needs were met promptly.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
Seafood Clerk
Publix Grocery Store
Lake Wales, Florida
07.2024 - 08.2025
- Promoted a positive shopping experience by addressing customer inquiries or concerns in a polite, professional manner.
- Handled specialty seafood items for packaging and display.
- Conducted routine quality assurance inspections to ensure adherence to food safety standards within the seafood department.
- Cleaned and sanitized seafood area to preserve products and protect safety of guests.
- Maintained accurate records of seafood weights, prices, and inventory levels for streamlined department operations.
- Reduced waste by closely monitoring product expiration dates and implementing effective rotation practices for perishable items.
- Washed floors, walls, coolers and storage shelves.
- Participated in ongoing training programs to stay current on industry best practices for handling, storing, and preparing seafood products safely.
Grocery Stocker
Publix Grocery Store
Lake Wales, Florida
07.2024 - 08.2025
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Checked aisles for spills to complete quick clean-up.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Answered customer questions and provided detailed product information.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Checked for outdated and overripe grocery items and removed from inventory.
- Greeted customers and directed to requested products.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Participated in seasonal resets, rearranging store layouts according to planograms for improved customer navigation experiences.
- Supported a safe shopping environment by promptly addressing spills or hazards and reporting potential safety concerns to management.
- Conducted daily inspections of assigned aisles to identify low-inventory items, initiating prompt restocking actions as necessary.
Co-Manager/Manager
84 Lumber
Patchogue, New York
08.2021 - 05.2023
- Showroom/warehouse ordering
- Keeping inventory on all stock items
- Delegate AORs to other associates.
- Customer service
- Estimating
- Implemented cost-saving measures that improved operational efficiency without compromising quality of service or product offerings.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Resolved conflicts between employees in a professional manner.
- Provided feedback on employee performance and implemented corrective measures as needed.
- Minimized waste by employing specific expense-tracking and cost-control strategies.
- Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
- Performed weekly audits of cash registers to detect discrepancies in transactions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Conducted weekly team meetings to discuss goals and objectives.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Maintained cleanliness standards throughout the store by delegating duties among staff members.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Implemented quality control measures to uphold company standards.
Construction Laborer
Morton Buildings Inc
Cutchogue, New York
07.2017 - 06.2020
- Ensured worker safety through the implementation of lockout-tagout procedures on machinery before use.
- Measured and marked openings, and distances, to prepare sites for construction work.
- Safety behaviors expertise.
- Hand tool operations.
- Collected and removed debris from work sites to maintain team productivity, and minimize safety hazards.
- Managed well-organized and reliable records.
- Problem resolution.
- Read and understood specifications, drawings, and blueprints to complete accurate, high-quality work.
- Customer service.
- Relayed communication to equipment operators
- First Aid/CPR.
- Set up and tended to machinery to keep site work moving efficiently.
- Organized and maintained tools and equipment to enhance work efficiency.
Education
High school diploma -
Rocky Point High School
New York, NY 09.2014 - 06.2016
Skills
- Relationship building
- Delivery scheduling
- Negotiate rates
- Self motivation
- Profit and loss management
- Client needs assessment
- Warehouse oversight
- Order fulfillment
- Material estimation
- Power tool operation
- Forklift operation
- Verbal and written communication
- Shift scheduling
- Inventory management
- Performance evaluations
- Policy and procedure development
- Partnership development
- Vendor management
- Coaching and mentoring
- Performance management
- Employee onboarding
- Operations management
- Staff training and development
- Project planning
- Customer service
- Relationship building
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Solutions Representative
Charter Spectrum
08.2025 - 12.2025
Seafood Clerk
Publix Grocery Store
07.2024 - 08.2025
Grocery Stocker
Publix Grocery Store
07.2024 - 08.2025
Co-Manager/Manager
84 Lumber
08.2021 - 05.2023
Construction Laborer
Morton Buildings Inc
07.2017 - 06.2020
High school diploma -
Rocky Point High School
09.2014 - 06.2016