Jovany Rosas

• Managed all aspects of office administration, including customer service, financial record keeping, and coordinating with repair technicians to ensure timely service.

• Provided accurate repair estimates using industry-standard software, coordinating with insurance companies and customers to ensure smooth communication and approval processes.

• Ordered and tracked parts and materials to ensure timely delivery, minimizing delays in the repair process and improving customer satisfaction.

• Led administrative tasks such as managing invoices, processing payments, and maintaining accurate records for accounts payable/receivable.

• Collaborated with coworkers to ensure a team-oriented environment, fostering strong relationships with colleagues and external vendors.

• Communicated effectively with customers, providing updates on repair statuses and addressing any concerns or issues with professionalism.

• Fluent in Spanish, allowing seamless communication with Spanish-speaking customers and vendors.

• Maintained a fast and accurate typing speed (65WPM) through daily use of office software for estimates and email correspondence.