Jovany Soto

Diligex

04.2016 - Current

Assisted with implementation and support of network monitoring tools.
Provided network support services for devices such as hubs, bridges, routers, and other hardware.
Managed, tracked, and coordinated problem resolution and escalation processes.
Troubleshot complex multi-vendor network service provider issues.
Monitored network capacity and performance to diagnose and resolve complex network problems.
Collaborated with vendors to identify best options for optimizing network performance.
Provided complete end-to-end engineering and installation of route-based IP network solutions.
Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
Created VPN infrastructure and allowed for secure remote connections.
Performed troubleshooting for Juniper, Cisco, and packet analysis.
Liaised with stakeholders to keep project goals and deadlines on target.
Established robust infrastructure and data capacity for new applications.
Provided detailed network diagrams and procedural guidelines.

Motiva Networks

06.2003 - 02.2016

Troubleshot complex multi-vendor network service provider issues.
Assisted with implementation and support of network monitoring tools.
Provided network support services for devices such as hubs, bridges, routers, and other hardware.
Managed, tracked, and coordinated problem resolution and escalation processes.
Monitored network capacity and performance to diagnose and resolve complex network problems.
Collaborated with vendors to identify best options for optimizing network performance.
Provided detailed network diagrams and procedural guidelines.
Provided complete end-to-end engineering and installation of route-based IP network solutions.
Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
Created VPN infrastructure and allowed for secure remote connections.
Integrated data, voice and video networks for use in multi-site installations.
Performed troubleshooting for Juniper, Cisco, and packet analysis.
Liaised with stakeholders to keep project goals and deadlines on target.

Incentient

05.2009 - 08.2011

Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
Established and managed change management processes to fulfill successful project transitions.
Monitored project progress, identified risks and implemented corrective measures to acquire success.
Maintained schedules to meet key milestones at every project phase.
Partnered with project team members to identify and quickly address problems.
Crafted and maintained project plans and schedules to meet organizational objectives.
Developed and maintained project budgets to control costs and meet organizational and project goals.
Updated customers and senior leaders on progress and roadblocks.
Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.

Summary