Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
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Jovaughn Smith-Antuna

TEMPE,AZ

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Dependable successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

3
3
years of professional experience

Work History

Bartender

Chili's Bar And Grill
11.2022 - 12.2023
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Kept bar presentable and well-stocked to meet customer needs.

Food Runner

Chili's Bar And Grill
06.2021 - 12.2023
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.

Server

Chili's Bar And Grill
04.2021 - 12.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

Ongoing College - Aerospace Engineering

Arizona State University
Tempe, AZ

Skills

  • Food Service
  • Food Preparation
  • Health Codes Compliance
  • Payment Processing
  • Food Running
  • Beverage Preparation
  • Customer Service
  • Suggestive Selling
  • Menu Memorization

Hobbies

I love basketball , watching sports,  interest in fashion , and staying up on any current events.

Languages

French
Limited Working
Spanish
Professional Working

Timeline

Bartender

Chili's Bar And Grill
11.2022 - 12.2023

Food Runner

Chili's Bar And Grill
06.2021 - 12.2023

Server

Chili's Bar And Grill
04.2021 - 12.2023

Ongoing College - Aerospace Engineering

Arizona State University

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Jovaughn Smith-Antuna