Jovaun Riggs

• Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
• Boosted online sales by developing and implementing effective digital marketing strategies.
• Increased repeat customers through personalized follow-up communications and targeted promotions.
• Responded to customer inquiries and provided accurate information about products and services via live chat.
• Monitored customer conversations and provided timely, knowledgeable assistance.
• Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
• Asked open-ended questions to determine which products or services would be best fit for customer's needs.
• Looked outside known experience to find solutions and produce results.
• Researched and extracted data to complete tasks.

• Analyzed and understood situation to develop action plan.
• Utilized problem-solving skills to reduce or eliminate company expenses.
• Assisted customers with order placement, product returns and order tracking.
• Worked closely with each customer to carefully resolve issues within timely fashion.
• Adapted quickly to new software platforms and tools used within the live chat environment to maintain optimal efficiency levels throughout shifting circumstances.

Aiding in the completion of assignments.

Supervised checkout process, ensuring fast and friendly service.

Satisfied needs promptly.