Jovaun P. Hicks
Summary
Highly motivated individual with demonstrated experience in implementing strategies and tactics necessary for successful organizational growth. Individual with 25 years of excellent customer service experience, 10 plus years of health education experience in the area of HIV awareness, education, and prevention with extensive administrator knowledge of EHR/EMR systems excellent training, facilitation, presentation and written skills. A proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics.
Overview
11
11
years of professional experience
Work History
Healthcare Consultant/Analyst
HH Consulting Services
01.2023 - Current
- Manage process improvement effectively, leveraging existing implemented solutions to achieve better performance and outcomes
- Evaluate clinical product and process disadvantages and suggest solutions including changes to processes and quality standards to drive operational excellence
- Designing educational programs on PrEP, HIV/AIDS Prevention, Treatment and Linkage to Care
- Assist in the programmatic data collection, reporting, continuous quality improvement processes and evaluation of services to the target population
- Collaborate with clinicians, researchers, and community providers to facilitate training, workshops, webinars, assemblies, etc.
Senior Clinic Coordinator
AIDS Foundation Houston
11.2021 - 12.2022
- Created continuum of PrEP Care services specific to telehealth
- Developed patient retention strategy, with 80% retention efficacy
- Ensures compliance and appropriate utilization of information technology resources to include practice's EHR, telephonic systems and any other portals utilized to provide patient services
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
PrEP Program Coordinator
AIDS Foundation Houston
10.2018 - 11.2021
- EMR/EHR administrator
- Monitored an annual program budget of approximately 1.2 million
- Created multimedia visual aids and other instructional PrEP/HIV/STD training materials
- Coordinates and conducts training sessions for education development of agency staff and community members
- Patient Engagement: appointments, agency introductions, prescription / test kit inquiry.
- Developed and maintained relationships with external partners to facilitate program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Provided ongoing direction and leadership for program operations.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Tracked and reported expenses accurately to manage program budgets.
- Designed program implementation and maintenance plan.
PrEP Outreach Specialist
Houston Health Department
08.2015 - 10.2018
- Organize and facilitate local Outreach efforts to identify specific industry providers and facilities.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
- Delivered presentations to interested groups and answered wide-ranging questions about available offerings.
- Increased brand awareness and boosted public perception of organization through proactive outreach and network development with key stakeholders.
- Represented organization at industry conferences by manning booths and giving polished presentations.
- Offered personalized support to providers needing TA services, helping connect each with available resources and relevant team members.
Business Online Technical Support Lead
J.P. Morgan Chase
03.2012 - 11.2015
- Direct point of contact for Branch Bankers to assist in online technical needs
- Assist with business related customers ranging from banking to technical
- Lead or BOTS (Business Online Technical Support) Champion
- Assigned additional duties to assist the division in ensuring business needs are met
- Direct lead to my manager training, quality monitoring, development, team building modules, coaching of team members and assist with adjustment of team member attendance
- Community liaison for site LGBT Alliance
Education
No Degree - Public Health
Texas Southern University
Houston, TX08.2023
No Degree - Business Administration
Huston-Tillotson University
Austin, TX01.1999
Skills
- Group Sessions
- Train Employees
- Clinical Operations Redesign
- Clinical Staff Management
- Organizational Goal Development
- Electronic Medical Record Software
- Manage Records
- Critical Thinking
- Data Analysis
- Administrative Staff Supervision
- Compliance
Timeline
Healthcare Consultant/Analyst
HH Consulting Services
01.2023 - Current
Senior Clinic Coordinator
AIDS Foundation Houston
11.2021 - 12.2022
PrEP Program Coordinator
AIDS Foundation Houston
10.2018 - 11.2021
PrEP Outreach Specialist
Houston Health Department
08.2015 - 10.2018
Business Online Technical Support Lead
J.P. Morgan Chase
03.2012 - 11.2015
No Degree - Public Health
Texas Southern University
No Degree - Business Administration
Huston-Tillotson University