Jove Riccardi
Lake Worth
Summary
Transitioning from a retail-driven environment with focus on problem-solving, customer service, and software development. Developed skills in project management, coding, and system analysis, ensuring high-quality solutions. Seeking new opportunities to leverage these skills in different field, aiming to make meaningful impact.
Overview
16
16
years of professional experience
Work History
Pet Stylist
Pet Spot
10.2021 - Current
- Built strong client relationships through excellent communication and customer service skills, leading to increased repeat business.
- Improved time efficiency by streamlining processes, allowing for more appointments per day.
- Handled difficult customers diplomatically while addressing concerns promptly, minimizing negative feedback or potential conflicts.
- Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences based on clients needs and instructions.
Photographer
Autoexact
06.2021 - 01.2022
- Independently managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
- Consistently met project objectives through meticulous attention to detail in both shooting and editing processes, ensuring the final product aligned with client specifications.
- Streamlined workflow for faster project completion by implementing efficient organization and time management strategies.
- Communicated effectively with clients to understand their needs and expectations, maintaining positive relationships that ensured satisfaction and repeat business
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
Operations Manager
Riccardi Auto Detailing
01.2017 - 03.2020
- Cultivated and managed customer relationships leading to business growth and enhanced satisfaction
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Streamlined operational workflow for improved client services through scheduling and tool organization
- Prioritized task scheduling and logging hours effectively, ensuring correct payroll processes and operational efficiency
- Conducted marketing initiatives promoting the business, successfully attracting new clients and expanding business reach while retaining previous customers, resulting in increased revenue
Facilities Maintenance Manager
Quail Ridge Country Club
10.2019 - 03.2020
- Created detailed reports on facility conditions, enabling informed decision-making for management regarding upgrades or repairs.
- Established strong relationships with building occupants through transparent communication and prompt issue resolution, enhancing tenant satisfaction.
- Developed and implemented an efficient work order system, streamlining the maintenance request process.
- Improved facility safety by conducting regular inspections and addressing maintenance issues promptly.
- Oversaw facility renovations and expansions projects from inception to completion, ensuring minimal disruption to operations.
- Scheduled routine maintenance and repair of facility equipment.
- Scheduled and oversaw maintenance, repair and installation activities.
- Utilized proper tools and materials to adhere to safety guidelines.
Account Sales Executive
Cutco
08.2015 - 04.2016
- Cultivated and maintained strong client relationships through consistent communication and personalized service
- Efficiently managed time and scheduled appointments to optimize productivity and client satisfaction
- Achieved three promotions within three months, demonstrating exceptional performance and dedication
- Proactively followed up with customer leads to ensure their needs were met and exceeded
- Assisted customers in identifying and fulfilling their needs, providing tailored solutions
- Generated new client leads through diligent effort and referrals, expanding the customer base
- Improved customer service skills and personal development by attending workshops and seeking feedback, leading to enhanced client satisfaction
Customer Support Specialist
ACC
05.2014 - 07.2015
- Provided comprehensive support in a high-volume call center for Motorola customer service and technological issues, resulting in improved customer satisfaction and reduced call handling time
- Utilized relationship-building skills to develop a customer-centric approach for solving complex problems, leading to increased customer retention and positive feedback
- Actively listened and resolved issues to create win-win outcomes, fostering productive, loyalty-building customer relationships and enhancing customer satisfaction
- Employed computer systems efficiently to manage tasks and progress toward common goals quickly, resulting in streamlined operations and improved team productivity
- Maintained detailed records of customer interactions and resolutions to ensure follow-up and continuous improvement
- Coordinated with team members and other departments to ensure seamless service delivery and problem resolution, resulting in improved customer satisfaction
- Analyzed customer feedback and identified areas for process improvement, leading to enhanced service quality and increased customer satisfaction
- Trained and mentored new staff on customer service best practices and technical problem-solving techniques
- Prioritized and managed multiple tasks simultaneously to maintain high service standards in a fast-paced environment
Business Operations Manager
Riccardi Plumbing
01.2009 - 02.2014
- Spoke with customers to book and confirm appointments, ensuring efficient scheduling and customer satisfaction
- Consulted with customers to ensure high levels of customer service and satisfaction, leading to increased repeat business
- Provided on-site assistance for basic and advanced plumbing repairs, using organizational skills to ensure timely and effective service
- Managed inventory by re-stocking trucks, tools, and the supply house, ensuring readiness for future tasks and minimizing downtime
- Enhanced system and process reliability using organizational skills to streamline all processes
- Implemented troubleshooting steps to resolve issues efficiently, improving customer satisfaction and reducing downtime
- Managed time and routes effectively to ensure timely service delivery, maintaining customer satisfaction and upholding company standards
- Used a payroll software to manage employee pay in a timely and efficient manner
- Analyzed trends in customer booking, invoicing, and overall customer retention rates
Education
Vocational school - Software Engineering
Devslopes
12.2024
Associate’s degree - undefined
Palm Beach State College
Lake Worth, FL03.2021
Skills
- Strong communication skills
- Time management proficiency
- Teamwork and collaboration
- Problem-solving abilities
- Adaptability and flexibility
Timeline
Pet Stylist
Pet Spot
10.2021 - Current
Photographer
Autoexact
06.2021 - 01.2022
Facilities Maintenance Manager
Quail Ridge Country Club
10.2019 - 03.2020
Operations Manager
Riccardi Auto Detailing
01.2017 - 03.2020
Account Sales Executive
Cutco
08.2015 - 04.2016
Customer Support Specialist
ACC
05.2014 - 07.2015
Business Operations Manager
Riccardi Plumbing
01.2009 - 02.2014
Associate’s degree - undefined
Palm Beach State College
Vocational school - Software Engineering
Devslopes