Joveline Nicastro
Ormond Beach,FL
Summary
Dedicated professional committed to advancing and strengthening my career by sharing expertise and knowledge in the global environment. Passionate about delivering accurate information and leveraging skills in leadership, management, and customer service to ensure unparalleled customer satisfaction. Eager to contribute to the success of dynamic teams and drive excellence in every aspect of operation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Graduate Student
Volunteer Work
01.2020 - 01.2025
- Completed a Bachelor of Science in Psychology, with an emphasis in Forensic Psychology. Graduated summa cum laude, and advancing to a Master of Science in Health Psychology.
- Applied research, critical thinking, and problem-solving skills to academic projects.
- Organized and participated in charity initiatives, demonstrating leadership and teamwork skills.
- Provided freelance writing services, creating engaging content for blogs and articles.
Manager
Wendy’s
12.2018 - 12.2019
- Oversaw day-to-day operations, ensuring exceptional customer service and efficiency
- Managed safety protocols and operational functions across dining, kitchen, and BOH areas
- Conducted safety briefings and maintained sanitation standards
- Provided training and support to employees
- Implemented scheduling and inventory management with Toast and HotSchedules
- Managed profit and loss statements and utilized POS systems for sales and inventory tracking
Manager/Owner
Kate’s Internet Café
02.2011 - 08.2018
- Directed operations to ensure a welcoming environment for customers
- Managed dining, and BOH areas and handled customer inquiries and ensured satisfaction
- Conducted safety briefings and upheld sanitation standards
- Ensured proper sanitation and sterilization standards were maintained in the back-of-house (BOH) operations
- Handled customer inquiries and ensured satisfaction
- Utilized POS systems like Square for tracking sales and inventory
- Oversaw financial operations including profit and loss management
Field Tutor
Saint Peter’s College
06.2009 - 07.2010
- Facilitated learning experiences for students
- Developed and implemented tailored lesson plans
- Ensured a conducive learning environment
- Used Moodle and Microsoft PowerPoint for lessons
1 On 1 Tutor
Independent Tutoring
06.2008 - 07.2009
- Provided personalized academic support
- Adapted teaching methods to individual student needs
- Monitored student progress and adjusted strategies
- Conducted virtual tutoring sessions with Skype and used Microsoft Excel for tracking
Dean’s Office Assistant
Saint Peter’s College
05.2007 - 07.2008
- Managed administrative tasks and provided support to the Dean
- Organized and maintained files
- Assisted with document preparation and scheduling
- Utilized Microsoft Office Suite and G Suite/Google Workspace for administrative tasks
Education
Master of Science - Psychology with emphasis in Health Psychology
Grand Canyon University
Phoenix, AZBachelor of Science - Psychology with an emphasis in Forensic Psychology
Grand Canyon University
Phoenix, AZ10.2024
Diploma - Hospitality and Restaurant Services
System Technology Institute
Bachelor of Secondary Education - English (Major) and General Biology (Minor)
Saint Peter’s College
Skills
- Leadership & Management
- Effective Communication
- Forensic and Health Psychology Research & Applications
- Critical Thinking
- Customer Service
- Technical Proficiency in Various Software and Tools
Affiliations
- Alpha Chi (National College Honor Society), 02/22/24
- Psi Chi (The National Honor Society in Psychology), 10/16/23
- The National Society of Collegiate Scholars, 02/05/23
Certification
- Certificate of Merit for Outstanding Academic Performance, Saint Peter’s College, 2010
- Certificate of Recognition, Philippine Associated Smelting and Refining Corp., 2010
- National Certificate II/ Certificate of Competency Passer in Food and Beverage Services, 2010
Accomplishments
Graduated Summa Cum Laude, Bachelor of Science in Forensic Psychology
Timeline
Graduate Student
Volunteer Work
01.2020 - 01.2025
Manager
Wendy’s
12.2018 - 12.2019
Manager/Owner
Kate’s Internet Café
02.2011 - 08.2018
Field Tutor
Saint Peter’s College
06.2009 - 07.2010
1 On 1 Tutor
Independent Tutoring
06.2008 - 07.2009
Dean’s Office Assistant
Saint Peter’s College
05.2007 - 07.2008
Master of Science - Psychology with emphasis in Health Psychology
Grand Canyon University
Bachelor of Science - Psychology with an emphasis in Forensic Psychology
Grand Canyon University
Diploma - Hospitality and Restaurant Services
System Technology Institute
Bachelor of Secondary Education - English (Major) and General Biology (Minor)
Saint Peter’s College