Jovelle Dewey
Snohomish,WA
Summary
Dynamic professional with a proven track record at Seattle MINI, excelling in customer service and operations management. Expertly enhanced client satisfaction and streamlined project tracking through innovative collaboration. Recognized for strong attention to detail and effective scheduling, ensuring optimal loaner fleet utilization while fostering positive vendor relationships.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Loaner Manager/ We Owe Coordinator
Seattle MINI
05.2023 - Current
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
- Oversaw appointment scheduling and itinerary coordination between both clients and vendors.
- Write repair orders and purchase orders for customers that have after sale work orders.
- Maintaining communication between the customer and any vendors that may be involved.
- Coordinating with the service advisors to assure there are enough loaner cars available for the upcoming appointments.
- Meeting utilization percentage required in order to meet the expectations of the loaner fleet program through BMW NW.
Service Advisor
Rairdon Automotive Group
09.2020 - 05.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty..
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Cross-trained in order to back up other service department employees when necessary.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Service Porter
Epic Ford
01.2020 - 09.2020
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Facilitated smooth operations within the service department through effective communication with team members and supervisors.
- Fostered positive working relationships among colleagues through open communication, teamwork, and mutual respect towards one another''s roles within the organization.
- Contributed to positive customer experiences by providing shuttle transportation when necessary.
- Parked and retrieved cars according to customer needs.
Education
Veterinary Assistant Certificate Degree - Veterinary Science
Pima Medical Institute
Seattle, WA10-2018
High School Diploma -
Sequim High School
Sequim, WA05-2017
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Operations management
- Vendor management
- Adaptability and flexibility
- Attention to detail
- Positive attitude
- Scheduling and coordinating
Timeline
Loaner Manager/ We Owe Coordinator
Seattle MINI
05.2023 - Current
Service Advisor
Rairdon Automotive Group
09.2020 - 05.2023
Service Porter
Epic Ford
01.2020 - 09.2020
Veterinary Assistant Certificate Degree - Veterinary Science
Pima Medical Institute
High School Diploma -
Sequim High School
Similar Profiles
LAUREN RAMOSLAUREN RAMOS
Service Advisor at Seattle MINIService Advisor at Seattle MINI
Ivana RamosIvana Ramos
Senior Talent Acquisition Analyst (Temporary) at Seattle Human Resources - City Of SeattleSenior Talent Acquisition Analyst (Temporary) at Seattle Human Resources - City Of Seattle
Thi NguyenThi Nguyen
General Sales Manager at Seattle Jeep Seattle HyundaiGeneral Sales Manager at Seattle Jeep Seattle Hyundai