Jovelyn Cooley
Miami,USA
Summary
To secure an Office Coordinator – Human Resources position where I can demonstrate my dedication, motivation, and eagerness to learn new skills and explore new opportunities. I bring strong experience in providing information and assistance to others, along with excellent communication and active listening skills that enable me to lead and collaborate effectively with peers. My background as a Program Assistant has equipped me to foster mutually beneficial relationships, help others, and contribute valuable knowledge to support the success of the organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Assistant Law Dean Admin & Faculty
Florida International University FIU College of Law
10.2023 - Current
- My responsibility as a Program Assistant, to make sure I give all assistance and support that they need and coordinate / administers, operational and financial activities associated with the school’s programs and supporting faculty, with organize, print, and copy document research paper, monitoring students’ attendance log, make a phone calls.
- Coordinates scheduling of and space reservations and registration for School events and activities. Supports School communication, including social media, websites, and email newsletters. Performs other duties as assigned.
Human Resources and Administrative Assistant
Randstad Agency CMA CGM Miami R.O
05.2022 - 09.2023
- My Responsibility, as a Human Resources and Administrative Assistant is to support and maintain a good relationship with my colleagues. My duty is to give assistance and good service to employees.
- Greetings, welcome, visitors and guiding guests to the conference room.
- Answering phone calls, transferring calls to the wright person or department.
- Issue paperwork to all new hires and coordinate the start date with managers.
- Ensure security and confidentiality of all information.
- Organize and assist with onboarding new recruits with appropriate paperwork.
- Assist with planning employee recreational, social and sports activities (Above & Beyond, Holidays Party, etc.).
- Distribute birthday cards for signatures and mail out.
- Responsible for ordering office supplies, name tags, and any other requests.
- Responsible for all cafeteria event decorations.
- Responsible for submitting Miami Dade Transit orders and monthly payment.
- Retrieve and distribute Human Resources mail and packages daily.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Verify valid I-9 documents and conduct an audit on a systematic basis.
- Properly handle employee requests through responsiveness, follow-up, and escalation as needed.
- Establish, maintain and Update files as necessary.
- Participate in Training, including new employee orientation, as necessary.
- Maintain all tracking system (new hire checking, I-9 tracking, fitness membership, etc.).
- Perform all other duties as necessary and assigned.
Coordinator Retails Customer Service
TJMAXX
06.2018 - 05.2022
- My Responsibility, as a customer service coordinator is to manages a team of customer service employees, coach and ensures that the team complies with the policies and procedures of the organization.
- Create and sustain a positive green store culture consistent with the Company.
- Properly onboard and train new hires to ensure long-term loyalty.
- Enhance Associate connection and engagement.
- Maximize Customer Experience and Loyalty
- Maximize sales and future business.
Life and Health Florida Agent Self Employed
World Financial Group
08.2017 - 05.2021
- My Responsibility, as a Life agent is to make sure I give my client a right knowledge and education about the product, Consistent to have long communication provide with a new information to the client.
Seasonal Associate
Kohls
11.2016 - 01.2017
- My Responsibility is to help the company for the busy season of the year. Helping customers give information about the daily promotion and leads to satisfaction of the customer needs.
Senior Consultant Self Employed
Mana Enterprise
01.2015 - 06.2015
- My Responsibility is too engaged customer service satisfaction give a phone called and giving information about the product, to ensure long term commitment to the client.
Education
High School Graduate -
Dasmarinas National High School
01.1999
Bachelor of Science - Hotel, Restaurant, Management
Cavite State University
01.2003
Skills
- I have training presentation and multitasking skills
- Strong verbal communication
- Extremely Organized
- Team leadership
- Client Assessment and Analysis, Advanced problem-solving capabilities
- Maintain confidentiality of employee information
- Use a computer keyboard and possess basic typing skills
- Microsoft word
- Travel Authorization and Expense Report
- Excel
- Power point
- Outlook and teams, zoom
Accomplishments
Over the past year, I have gained significant knowledge and experience in my role. I consistently embraced new challenges, which strengthened my understanding of my responsibilities and enhanced my time management skills. This growth allowed me to recognize the importance of assisting others and collaborating effectively with my team to support our department. I have completed all assignments and additionally contributed to the training and development of several student employees at the College of Law. Overall, this year has been both a period of professional growth and meaningful contributions to my team.
Certification
- Anti - Money Laundering (Certificate Course). FERPA
- Annual Training
- Cybersecurity Awareness Training
Section name
I am willing to learn more other skills in the near future.
Timeline
Program Assistant Law Dean Admin & Faculty
Florida International University FIU College of Law
10.2023 - Current
Human Resources and Administrative Assistant
Randstad Agency CMA CGM Miami R.O
05.2022 - 09.2023
Coordinator Retails Customer Service
TJMAXX
06.2018 - 05.2022
Life and Health Florida Agent Self Employed
World Financial Group
08.2017 - 05.2021
Seasonal Associate
Kohls
11.2016 - 01.2017
Senior Consultant Self Employed
Mana Enterprise
01.2015 - 06.2015
High School Graduate -
Dasmarinas National High School
Bachelor of Science - Hotel, Restaurant, Management
Cavite State University
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