Joven Palma
Seattle,WA
Summary
Aviation enthusiast with a goal of becoming a Commercial Airline Pilot, currently ready to begin and associate with an Airline program. Known for exceptional problem-solving abilities and meticulous attention to detail, I thrive in high-pressure environments and excel in teamwork and leadership roles. Eager to leverage technical knowledge and passion for aviation to enhance flight operations and contribute to safety. Seeking opportunities to gain practical experience and further develop my skills in the aviation industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Driver
Uber
07.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Flight Attendant
Envoy Air Inc.
02.2023 - 08.2024
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Upheld and enforced FAA standards to ensure compliance
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- De-escalated situations between passengers in a professional manager
IT Technician
Verizon
01.2021 - 02.2023
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Campaign Manager
Grateful Rose
01.2018 - 01.2021
- Identified opportunities for growth within the Seattle market and collaborated with sales teams to reach sales goal.
- Increased revenue by 100% by working closely with an extensive portfolio of clients and retail partners.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Created effective sales strategies to target new markets after researching and analyzing competitor behavior.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Cutco Sales Representative
Cutco Vector Marketing
01.2016 - 01.2018
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Handled over 20 calls per day to address customer inquiries and concerns
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Education
High School Diploma -
Mount Rainier High School
Des Moines, WA06.2019
Skills
- Leadership
- Attention to Detail
- Time Management
- Thrive under pressure
- Intercom Operation
- System Analysis
- Situational Awareness
- Dependable & Reliable
- Analytical Problem Solving
- Verbal and Written Communication
Certification
PAPA - Professional Asian Pilot Association
Timeline
Driver
Uber
07.2024 - Current
Flight Attendant
Envoy Air Inc.
02.2023 - 08.2024
IT Technician
Verizon
01.2021 - 02.2023
Sales Campaign Manager
Grateful Rose
01.2018 - 01.2021
Cutco Sales Representative
Cutco Vector Marketing
01.2016 - 01.2018
High School Diploma -
Mount Rainier High School