Jovenley Petit
Coral Spring,Florida
Summary
Adept Medical Interpreter and Customer Service Representative with a proven track record at Propio Language Services and Comcast, Xfinity. Excelled in maintaining confidentiality and enhancing patient and customer understanding, leveraging strong memory retention and language fluency. Achieved increased loyalty through effective dispute resolution and precise interpretation, demonstrating empathy and professional integrity.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Medical Interpreter
Propio Language Services
03.2024 - Current
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
Customer Service Representative, Sale Agents
Comcast, Xfinity
04.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
College Mixte De L'Esperance
06.2017
Skills
- Medical Terminology
- Strong Memory Retention
- Sight Translation
- Language Fluency
Certification
- Defense Language Proficiency Test Certifications – Department of Defense.
Languages
English
Full Professional
creole
Native or Bilingual
French
Full Professional
Spanish
Full Professional
Timeline
Medical Interpreter
Propio Language Services
03.2024 - Current
Customer Service Representative, Sale Agents
Comcast, Xfinity
04.2023 - 10.2023
High School Diploma -
College Mixte De L'Esperance