Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Certification
Timeline
Generic

Jovenson Lifleur

Orlando,FL

Summary

Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests. Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server

Shake Shack
Orlando, FL
08.2024 - Current
  • Stayed informed about daily specials, new menu items, promotions.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Worked with cross-functional teams to achieve goals.

Server

Universal Orlando
Orlando, FL
09.2022 - 01.2025
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpets, and tidying up server stations. Performed daily cleaning tasks, including sweeping and mopping floors, ensuring all areas were free of dirt, debris, and spills to maintain a safe and presentable environment.
    Swept and mopped high-traffic areas and office spaces, ensuring cleanliness and hygiene for employees and visitors.
    Cleaned and sanitized restrooms, kitchen areas, and break rooms, replenishing supplies, and maintaining a clean and organized space.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers. Collaborated with hosts, bussers, and kitchen staff to ensure seamless service, communicated guest needs, and facilitated timely seating and food delivery.
  • Worked closely with hosts and bussers to manage guest flow, ensuring quick seating, and a smooth dining experience.
  • Coordinated with the kitchen staff to ensure accurate orders and quick turnaround times, keeping customers informed about the food status.
  • Relayed customer requests to kitchen staff and ensured efficient food preparation, while maintaining communication with bussers to manage table resets for incoming guests.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Trained new employees to perform duties.

Server

Bay Hill Country Club
Orlando, FL
10.2023 - 12.2024
  • Provided excellent customer service to ensure satisfaction.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Stayed informed about daily specials, new menu items, promotions.

Education

High School Diploma -

Olympia
Orlando, FL
05-2024

Some College (No Degree) - Communications

Valencia College
Orlando, FL

Some College (No Degree) - Business Accountancy

Valencia College
Orlando, FL

Skills

  • Daily specials memorization
  • Team member support
  • Order delivery practices
  • Food inspection
  • Table resetting
  • Hostess support

Languages

French
Elementary
Haitian creole
Limited

Affiliations

  • Volunteer Mentor, Big Brothers Big Sisters (2023–Present) – Mentored at-risk youth and organized community engagement events.
  • Event Volunteer, Food Drive for Local Homeless Shelter (2023) – Led the collection of over 500 food items for the annual drive.
  • Volunteer Fundraiser, Animal Shelter Fundraising Event (2023) – Organized a silent auction that raised $10,000 for animal rescue.
  • Podcast Host, Jo show (2024–Present) – Interview professionals in various fields, discussing career development tips and industry trends.
  • Winner, Homecoming King (2024) – winner of my class of 2024 homecoming.
  • Winner, winner of 2024 Football District championship

Accomplishments

  • Homecoming King, olympia 2024
  • Increased annual sales revenue by 35% through strategic client relationship management.
  • Successfully managed a team of 10 and exceeded performance targets by 20% in 2024.
  • district champions of the football team.

Certification

  • Customer Service and Sales Certifications
  • Human Resources Certifications

Timeline

Server

Shake Shack
08.2024 - Current

Server

Bay Hill Country Club
10.2023 - 12.2024

Server

Universal Orlando
09.2022 - 01.2025

High School Diploma -

Olympia

Some College (No Degree) - Communications

Valencia College

Some College (No Degree) - Business Accountancy

Valencia College

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Jovenson Lifleur