Jovert Eith
Kissimmee,FL
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
15
15
years of professional experience
Work History
Store Manager
Walgreens
01.2015 - 08.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Automotive Sales Professional
Bob Dunn Hyundai/ Subaru
06.2012 - 01.2015
- Facilitated smooth transactions by preparing all necessary documentation in a timely manner.
- Attended industry conferences and training events, continually refining skills and broadening knowledge base.
- Increased dealership sales by developing and maintaining strong relationships with clients.
- Assisted clients in selecting appropriate vehicle options by identifying their unique needs and preferences.
- Served as a liaison between customers and service departments, ensuring seamless post-sale experiences.
- Collaborated with finance team to secure optimal financing solutions for customers.
Returns Processor
Polo Ralph Lauren
01.2010 - 05.2012
- Unloaded, inspected, and stored damaged and returned products.
- Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
Education
No Degree - Accounting
Guilford Technical Community College
Jamestown, NCSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Team Leadership
- Retail Inventory Management
- Team Building and Leadership
Timeline
Store Manager
Walgreens
01.2015 - 08.2024
Automotive Sales Professional
Bob Dunn Hyundai/ Subaru
06.2012 - 01.2015
Returns Processor
Polo Ralph Lauren
01.2010 - 05.2012
No Degree - Accounting
Guilford Technical Community College