Jovette Barlow
Scrum Master
Portland,TX
Summary
Experienced professional with 16 years in technology and healthcare, including 6 years as a Scrum Master specializing in developing health applications for insurance products. Known for strong organizational skills, ethical values, and collaborative approach with a growth mindset. Dedicated Professional Agile facilitator committed to driving team success and delivering high-value projects through Agile transformations and workflow optimization. Reputation for collaboration and adaptability ensures consistent goal achievement in evolving project environments.
Overview
15
15
years of professional experience
2010
2010
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Scrum Master II
HCSC
03.2025 - Current
- Lead scrum master for a team in the Government Business Technology segment utilizing various Agile methodologies in the Go To Market experience
- Project coordinator for high priority projects with strict deadlines and deliverables
- Cultivate relationships between multiple business and vendor support teams
- Subject matter expert for print solutions and product configuration
- Assist in triaging of production defects for various applications
Scrum Master Advisor
Cigna
09.2022 - 03.2025
- Lead scrum master for multiple teams in the Government Business Technology segment utilizing various Agile methodologies in the Go To Market experience
- Project coordinator for high priority projects with strict deadlines and deliverables
- Cultivate relationships between multiple business and vendor support teams
- Subject matter expert for print solutions and product configuration
- Assist in triaging of production defects for various applications
IT Project Management Advisor
Cigna
11.2019 - 09.2022
- Scrum master and lead for CSB Configuration Team
- Subject matter expert for our print application, Messagepoint, and policy admin system, LifePRO
- Implement Agile methodologies by creating user stories and tasks for projects
- Assist and manage diverse projects and tasks for multiple employees across several internal departments and external partners
- Train new employees on our configuration management systems
- Troubleshoot and resolve production issues for our policy management and print systems
Business Analysis Lead Analyst
Cigna
05.2013 - 11.2019
- Configure, test, and release supplemental health and life products in LifePro, policy admin system
- Update new and existing policies, correspondence, bills, reports, and other documents using Messagepoint, a web-based print solution
- Implement Agile methodologies by creating user stories and tasks for projects
- Assist and manage projects and tasks for multiple employees
- Troubleshoot and resolve Production issues related to policy print, correspondence, and supplemental health products using various SQL queries and databases
- Train new employees and maintain documentation related to Messagepoint, correspondence, and supplemental health products
Business Project Analyst
Cigna
07.2012 - 05.2013
- Configure, test, and release supplemental health and life products in LifePro, policy admin system
- Update new and existing policies, correspondence, bills, reports, and other documents using Messagepoint, a web-based print solution
- Troubleshoot and resolve Production issues related to policy print, correspondence, and supplemental health products using various SQL queries and databases
- Migrate over 400 documents from legacy print system (Istream) to a new print system (Messagepoint)
Patient Access Representative II
Seton Tobacco Education Resource Center
03.2011 - 07.2012
- Train all new users, answered questions, and solved issues for E-Centaurus computer system
- Solve database problems and provided feedback in order to make databases more efficient
- Update patient information using various databases and SQL queries
- Receive and make phone calls to schedule tobacco cessation classes
- Pay invoices, helped with budget reports, and ordered supplies
- Attend community-wide events and business health fairs to promote tobacco cessation program
Clerk - Senior
Seton Asthma Center
12.2009 - 03.2011
- Receive and make phone calls to schedule appointments for respiratory therapists
- Prioritize and maintain patient information using various databases and SQL queries
- Perform filing, data management, drafting, and editing of patient files and appointment letters
- Maintain statistical information for daily and weekly operations reports
- Attend community-wide events to promote the asthma program
Education
Bachelors of Business Administration - Finance
The University of Texas At Austin
Austin, TXSkills
Microsoft SQL Server Management Studio
Certification
Certified SAFe 5 Scrum Master
Accomplishments
- Supervised multiple teams of 6-12 staff members.
- Released over 100 new products by completing product setup with accuracy and efficiency.
- Documented and resolved over 100s of testing and Production issues which led to improved customer experience.
Affiliations
100 Women of the Coastal Bend
Timeline
Scrum Master II
HCSC
03.2025 - Current
Scrum Master Advisor
Cigna
09.2022 - 03.2025
IT Project Management Advisor
Cigna
11.2019 - 09.2022
Business Analysis Lead Analyst
Cigna
05.2013 - 11.2019
Business Project Analyst
Cigna
07.2012 - 05.2013
Patient Access Representative II
Seton Tobacco Education Resource Center
03.2011 - 07.2012
Clerk - Senior
Seton Asthma Center
12.2009 - 03.2011
Bachelors of Business Administration - Finance
The University of Texas At Austin
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