Jovette Barlow
Scrum Master
Portland,TX
Summary
Experienced Agile professional with over16 years in technology and healthcare, specializing in developing health applications for insurance products. Known for strong organizational skills, ethical values, and collaborative approach with a growth mindset. Committed to driving team success and delivering high-value projects through Agile transformations and workflow optimization. Reputation for collaboration and adaptability. Ensures consistent goal achievement in evolving project environments.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
2
2
Languages
Work History
Scrum Master II
HCSC (formerly, Cigna)
Remote, TX
03.2025 - Current
- Facilitate Agile practices for Go To Market initiatives in Government Business Technology to launch a new Dental, Vision, and Hearing Plus product in over 40 states.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Cultivate relationships between multiple business and vendor support teams.
- Subject matter expert for print solutions and product configuration.
- Assist in triaging and resolution of over 200 production defects per year for various policy and print applications.
Scrum Master Advisor
Cigna
Remote, TX
09.2022 - 03.2025
- Lead scrum master for multiple teams in the Government Business Technology segment utilizing various Agile methodologies in the Go To Market experience.
- Project coordinator for new Short Term care product launch in over 40 states with strict deadlines and deliverables.
- Cultivate relationships between multiple business and vendor support teams.
- Subject matter expert for print solutions and product configuration.
- Assist in triaging of over 300 production defects for various applications.
IT Project Management Advisor
Cigna
Austin, TX
11.2019 - 09.2022
- Led Cigna Supplemental Benefits Configuration Team as Scrum Master.
- Functioned as subject matter expert for Messagepoint print solutions and LifePRO policy admin systems.
- Facilitated project management by implementing Agile methodologies with user stories and tasks.
- Directed and handled a range of supplemental health and life and Medicare supplement projects for staff in different internal divisions and external collaborators.
- Facilitated onboarding process by educating new employees on system configurations.
- Identify and troubleshoot over 200 issues in policy management and print systems.
Business Analysis Lead Analyst
Cigna
Austin, TX
05.2013 - 11.2019
- Released supplemental health and life products using the LifePro policy administration system.
- Utilized Messagepoint to revise and manage various documents including policies and reports.
- Created user stories and tasks to facilitate Agile methodologies.
- Facilitated and coordinated projects and tasks for various team members.
- Addressed supplemental health product issues through database troubleshooting.
- Oversaw training and documentation processes for new hires in Messagepoint.
Business Project Analyst
Cigna
Austin, TX
07.2012 - 05.2013
- Configured, tested, and released supplemental health and life products within LifePro policy administration system.
- Updated policies, correspondence, bills, reports, and documents using Messagepoint.
- Resolved production issues for policy print, correspondence, and supplemental health products using SQL queries.
- Migrated more than 400 documents from Istream to Messagepoint.
Education
Bachelors of Business Administration - Finance
The University of Texas At Austin
Austin, TX 08.2005 - 05.2009
Skills
Microsoft SQL Server Management Studio
Microsoft Office
Visual Studio
Adobe Suite
ServiceNow
Confluence
Sharepoint
WebEx
Scrum framework expertise
Kanban knowledge
Project management
Stakeholder management
Agile best practices
Agile coaching
Certification
Certified SAFe 5 Scrum Master
Accomplishments
- Supervised multiple teams of 6-12 staff members.
- Released over 100 new products by completing product setup with accuracy and efficiency.
- Documented and resolved over 100s of testing and Production issues which led to improved customer experience.
Affiliations
100 Women of the Coastal Bend
Timeline
Scrum Master II
HCSC (formerly, Cigna)
03.2025 - Current
Scrum Master Advisor
Cigna
09.2022 - 03.2025
IT Project Management Advisor
Cigna
11.2019 - 09.2022
Business Analysis Lead Analyst
Cigna
05.2013 - 11.2019
Business Project Analyst
Cigna
07.2012 - 05.2013
Bachelors of Business Administration - Finance
The University of Texas At Austin
08.2005 - 05.2009
Languages
English
Native or Bilingual
Spanish
Native or Bilingual