JoVette Knapp
North Richland Hills,Texas
Summary
Knowledgeable and dedicated professional with extensive experience in bringing top-notch customer service and the retail industry. A demonstrated history of being a team player with a positive, outgoing demeanor and a proven skill in establishing a high level of rapport with customers, co-workers, management and clients. Articulate, energetic and result oriented with an exemplary passion for people and developing relationships, cultivating partnerships and growing professionally.
Overview
25
25
years of professional experience
Work History
Department Supervisor
HOME DEPOT
08.2022 - 12.2022
- Department supervisor at the Home Depot develop, coach, and train associates in each department so as to ensure that customers receive top-notch service and can find the merchandise needed
- Provide very valuable input to the store management team and operations team about the merchandising decisions
- Very strong knowledge about the products and also the ability to develop and lead others
- Supervises the activities and work of associates
- Uses the appropriate tools and programs to communicate the objectives of the store to associates
- Develops and trains associates within the team, by managing the training curriculum and calendar
- Engages in the coaching of the associates for their development
- Participates in the interviewing process for the hiring of new associates and partners with the store management on recommendations
- Provides appropriate input into disciplinary decisions related to the associates
- Provides an input to the associates on the appraisal of their performances and makes recommendations on the promotion of associates
- Directly supervises the work activities of all subordinates, which has to do with planning, monitoring, and reviewing of the work
- Directs the coordination of multiple work groups and the supervision of a shift
- Makes recommendations regarding the selection, performance appraisal, termination, and professional development
- Works with tools that have sharp edges and handles the merchandise
- Develops the best practices to ensure quality and productivity
- Provides training for the jobs to the employees in order to improve their technical skills
- Evaluates the performance of the staff and provides feedback for improvements when needed
- Analyzes issues and provides the correct or appropriate corrective actions
- Maintains the records of the department and generates routine and ad-hoc reports for management as requested
- Ensures that the staff of the department follows standard operating procedures.
ASSOCIATE SUPPORT DEPARTMENT SUPERVISOR (ASDS)
HOME DEPOT
03.2021 - 08.2022
- Central point of contact for store associates providing direct support to the store leadership team
- Responsible for developing associate schedules, assisting with hourly staffing, orientation, and training processes
- Assist with timely completion of hourly performance reviews and support the Store Manager in hourly succession planning
- Coordinate service and recognition awards
- Support a productive work environment by ensuring maintenance on the hiring kiosk, break room, training room, and communication boards
- Responsible for ensuring that hourly HR records are properly sent to the HRSC
- Due to the sensitivity of information handled, maintained strict confidentiality
- Reported directly to the Store Manager, with dotted-line reporting to the District Human Resources Manager.
PRO SALES Account Specialist
HOME DEPOT
01.2020 - 03.2021
- 25% of the time pursuing new business
- One-one-one relationships with Pro customers providing a familiar face to customers day in and day out
- Managed a diverse portfolio of accounts, consistently exceeding daily, weekly and monthly quotas through effective relationship-building efforts, as well as developing new ones
- Follow-ups with Pros to ensure satisfaction and pursue future business
- Coordinated with internal and external teams to ensure timely delivery of products and services, resulting in high level of customer satisfaction.
- Sales presentations to potential customer outside of store (work site visits, meetings)
- Monitored competitor activities to identify potential opportunities within the market space.
- Inspects department frequently for unsafe conditions and behaviors.
- Trained new team members on sales processes and account management best practices, improving overall team performance.
- Proactively identified upselling or cross-selling opportunities within existing accounts for increased revenue generation.
- Participated in weekly team meetings to share insights into account successes failures and brainstorm strategies for continued improvement.
- Developed and managed positive business relationships with district retail store management and employees at assigned partner locations.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded pro customer base.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
Manager/ Customer Service Supervisor
Burlington Coat Factory
12.2018 - 01.2020
- Assist the Store Manager with all aspects of day to day operations
- Operations: Back Office, Daily Cash Report, Daily/Weekly Report, Filing
- Inventory/Receiving: Invoicing, Monthly P&L, Weekly truck unloads, Weekly Department ordering
- Visual Merchandising: Project Memos - Weekly, Action Memos - Daily, Department Planograms, Seasonal Planograms
- Coaching/Training: Company Standards and Guidelines, Core Values, Exceptional Customer Service, Strong attention to detail, Monthly Training videos, Product knowledge.
Assistant Store Manager
Mardel Christian Education
05.2017 - 12.2018
- Assist the Store Manager with all aspects of day to day operations
- Operations: Back Office, Daily Cash Report, Daily/Weekly Report, Filing
- Inventory/Receiving: Invoicing, Monthly P&L, Weekly truck unloads, Weekly Department ordering
- Visual Merchandising: Project Memos - Weekly, Action Memos - Daily, Department Planograms, Seasonal Planograms
- Coaching/Training: Company Standards and Guidelines, Core Values, Exceptional Customer Service, Strong attention to detail, Monthly Training videos, Product knowledge
- Interviewing and Hiring of qualified applicants.
Assistant Store Manager
Mardel Christian & Education
08.2016 - 05.2017
- Assist the Store Manager with all aspects of day to day operations
- Operations: Back Office, Daily Cash Report, Daily/Weekly Report, Filing
- Inventory/Receiving: Invoicing, Monthly P&L, Weekly truck unloads, Weekly Department ordering
- Visual Merchandising: Project Memos - Weekly, Action Memos - Daily, Department Planograms, Seasonal Planograms
- Coaching/Training: Company Standards and Guidelines, Core Values, Exceptional Customer Service, Strong attention to detail, Monthly Training videos, Product knowledge.
Assistant Store Manager
Mardel Christian & Education
05.2015 - 08.2016
- Assist the Store Manager with all aspects of day to day operations
- Operations: Back Office, Daily Cash Report, Daily/Weekly Report, Filing
- Inventory/Receiving: Invoicing, Monthly P&L, Weekly truck unloads, Weekly Department ordering
- Visual Merchandising: Project Memos - Weekly, Action Memos - Daily, Department Planograms, Seasonal Planograms
- Coaching/Training: Company Standards and Guidelines, Core Values, Exceptional Customer Service, Strong attention to detail, Monthly Training videos, Product knowledge.
Customer Service Coordinator/ Department/ Management
Mardel Christian & Education
11.2012 - 05.2015
- Assisting with ordering and stocking in each department
- Assisting in seasonal areas and department seasonal planogram
- Coordinating with each department regarding special orders and MMBB monthly compliance
- Training and Coaching staff in areas of cashiering, guest service and merchandising
- Assisting Management in coaching and developing associates into future leaders within the company.
Customer Service Supervisor
Burlington
01.2012 - 10.2012
- Responsible for leading the front end experience: Line management, monitoring speed of checkout and friendliness, ensuring cleanliness and organization of the register area and providing cashier coaching and feedback
- Increased service score YTD to 75%
- Consistently achieved 85% or better Tele Cap
- Layaway Audit Compliance 90% or better monthly.
Merchandise Manager - ASM
Burlington
03.2009 - 01.2012
- Focus of position was to positively communicate and demonstrate the company's Core Values by developing trust and respect amongst peers and staff, building strong teams and partnerships through collaboration work ethics, and driving business results by taking ownership and pride in the company and getting things done as well as ensuring staff was delivering excellent customer service and delivering a high degree of professionalism
- Hired, scheduled, trained and managed 30+ associates
- Monitored store sales performance on a daily basis
- Coordinated sales promotion activities, floor sets and ensured accurate pricing.
Menswear Area Manager, Key Holder
Burlington
06.2006 - 03.2009
- Maintain the overall sales and visual presentation of multiple departments: Menswear, Youth and Accessories to company standards and guidelines
- Support in the recruitment and hiring of qualified applicant to meet store needs
- Oversee and promotes sales contends to achieve goals established by corporate offices
- Train, coach, and develop associates on sales, merchandising and markdown teams in partnership with all members of management.
Customer Service Representative
Burlington
03.2006 - 06.2006
- Day to day front end procedures and transactions
- Layaways, Exchanges and Returns
- Special Orders
- Audits, any other tasks assigned from time to time.
Gift Department Manager/Key Holder
Mardel
11.1997 - 11.2005
- Maintain the overall sales, inventory and visual presentation of the department on a daily basis
- Worked collaboratively with other levels of management regarding store policy and procedures
- Visual Merchandising, price changes, displays
- Oversaw and participated in store inventories
- Assisted in staffing and scheduling.
Education
Real Estate Agent- Licensed -
Aceable Agent
01.2024
Career, Interior Design -
Interior Design Institute
01.2020
Interior Design -
Penn Foster University
01.2014
Career, Professional Bridal Consultant -
Penn Foster University
06.2007
Diploma -
Hirschi High School
05.1997
Skills
- Detail Oriented
- Self motivated
- Dependable and Responsible
- Supervision and Leadership
- Relationship Building
- Time management
- Communicative
- Self Presentation
- Sales
- Efficient
- Punctual
- Prioritizing
- Multitasking
- Organizational Skills
- 10 key
- Microsoft Word
References
Upon request
Timeline
Department Supervisor
HOME DEPOT
08.2022 - 12.2022
ASSOCIATE SUPPORT DEPARTMENT SUPERVISOR (ASDS)
HOME DEPOT
03.2021 - 08.2022
PRO SALES Account Specialist
HOME DEPOT
01.2020 - 03.2021
Manager/ Customer Service Supervisor
Burlington Coat Factory
12.2018 - 01.2020
Assistant Store Manager
Mardel Christian Education
05.2017 - 12.2018
Assistant Store Manager
Mardel Christian & Education
08.2016 - 05.2017
Assistant Store Manager
Mardel Christian & Education
05.2015 - 08.2016
Customer Service Coordinator/ Department/ Management
Mardel Christian & Education
11.2012 - 05.2015
Customer Service Supervisor
Burlington
01.2012 - 10.2012
Merchandise Manager - ASM
Burlington
03.2009 - 01.2012
Menswear Area Manager, Key Holder
Burlington
06.2006 - 03.2009
Customer Service Representative
Burlington
03.2006 - 06.2006
Gift Department Manager/Key Holder
Mardel
11.1997 - 11.2005
Real Estate Agent- Licensed -
Aceable Agent
Career, Interior Design -
Interior Design Institute
Interior Design -
Penn Foster University
Career, Professional Bridal Consultant -
Penn Foster University
Diploma -
Hirschi High School
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Jerimy SmithJerimy Smith
HDIS Senior Design Consultant at Home Depot Home ServicesHDIS Senior Design Consultant at Home Depot Home Services
Lochlan AmbrogiLochlan Ambrogi
Athlete at Keller Sporting Clays TeamAthlete at Keller Sporting Clays Team