Jovette Santos
Pleasanton,TX
Summary
Seeking an opportunity in a fast-paced environment where helping people and children is the top priority. Looking for a growing organization to make a positive impact on revenues, and experience long term growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
DENTAL ASSISTANT
KIDDO DENTAL
06.2019 - Current
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
Customer Service Representative
ALORICA CALL CENTER
05.2022 - 06.2022
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
FRONT OFFICE LEAD
TOTS TO TEENS PEDIATRIC DENTISTRY
06.2016 - 05.2018
- Checked patients in and out, verified insurance, and answered incoming calls
- Worked with Dentrix
- Sent claims, reviewed daily schedule, e-mailed, faxed and scanned all patient’s documents
- Worked with Open Dental and Tops for Orthodontics, and printed all schedules for the morning huddle
- Collected patient’s payments for treatment.
- Scheduled and confirmed patient appointments.
FRONT OFFICE COORDINATOR
REPUBLIC DENTAL
01.2012 - 05.2014
- Checked in and out patients, verified insurance, and took incoming calls
- Worked with Dentrix, sent claims, reviewed daily schedule and e-mailed, faxed and scanned all documents.
INSURANCE AGENT
DELTA DENTAL
02.2010 - 04.2012
- Checked eligibility and benefits, claims, typing history in patients’ accounts, financial statements, documentation and organizing files
- Took incoming calls and helped provider with claims, benefits and descriptions of all dental codes.
Education
DENTAL ASSISTANT -
THE COLLEGE OF HEALTHCARE PROFESSIONS (CHCP)
01.2019
DENTAL ASSISTANT -
BRIGHTWOOD
01.2019
MEDICAL OFFICE -
KAPLAN COLLEGE
01.2010
HIGH SCHOOL DIPLOMA -
PLEASANTON HIGH
01.2004
Skills
- Radiology
- Making and preparing models
- Sterilization
- Chair side assisting
- Four handed dentistry
- Pouring impressions
- Patient charting
- Pain control
- Patient/ Family communication
- Good filing
- Office equipment
- Working with computer accounting
- Charts of accounts
- Payroll and financial statements
- CPR and First Aid certified
- HIPAA and OSHA compliance
- Organizational skills
- Solve problems
- Communication skills
- Attention to detail
- Proficient at running and handling office equipment
- Behavioral Management
- Child Development
- Family Education
- Compassionate Care
- Infection Control
- Growth Monitoring
- Pediatric CPR
- Growth and Development Monitoring
- Documentation
- Pediatric Advanced Life Support (PALS)
- Patient and Family Advocacy
Certification
- Registered Dental Assistant
- Paraprofessional Certification
Timeline
Customer Service Representative
ALORICA CALL CENTER
05.2022 - 06.2022
DENTAL ASSISTANT
KIDDO DENTAL
06.2019 - Current
FRONT OFFICE LEAD
TOTS TO TEENS PEDIATRIC DENTISTRY
06.2016 - 05.2018
FRONT OFFICE COORDINATOR
REPUBLIC DENTAL
01.2012 - 05.2014
INSURANCE AGENT
DELTA DENTAL
02.2010 - 04.2012
DENTAL ASSISTANT -
THE COLLEGE OF HEALTHCARE PROFESSIONS (CHCP)
DENTAL ASSISTANT -
BRIGHTWOOD
MEDICAL OFFICE -
KAPLAN COLLEGE
HIGH SCHOOL DIPLOMA -
PLEASANTON HIGH
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