Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jovett M. REED

Jersey City

Summary

Dynamic and detail-oriented Supervising Security System Operator at the City of Jersey City, skilled in automated control and incident response. Proven ability to enhance system uptime and foster strong relationships through exceptional communication. Committed to continuous improvement and adept at database administration, ensuring effective monitoring and management of security operations.

Overview

29
29
years of professional experience

Work History

Supervising Security System Operator

City Of Jersey City
02.2001 - Current
  • Reviewed job logs and application errors with sense of urgency to meet customer needs.
  • Troubleshot system stoppages and determined best course of action to maintain system up-time.
  • Leveraged automation and scripting tools to monitor, maintain.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Monitored activities captured on cameras to inform authorities of suspicious activities.
  • Watched both live and recorded video surveillance footage.
  • Investigated prior incidents on CCTV to prepare reports for local authorities.
  • Maintained close liaison with control rooms, police personnel and CCTV partners in relation to incidents.
  • Reported any incidents immediately to local law enforcement.
  • Recorded time, date and location of incidents.
  • Recorded observations and occurrences.
  • Maintained televising equipment in good operating condition by adjusting, cleaning and performing minor repairs.
  • Kept detailed records of evidence and evidence storage inventories, double-checked procedures and monitored access to prevent unauthorized handling.
  • Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Kept accurate records of time and materials used for each job to compile into service reports.

Store Associate

Sears
06.1996 - 09.2002
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.

Education

Computer And Information Systems Security

Lincoln High School
Jersey City, NJ
06-1994

Skills

  • Automated control
  • Remote camera operation
  • Database administration
  • Incident response
  • Storage management
  • System monitoring

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 20 staff members.
  • Documented and resolved incidents which led to positive results.

Languages

English
Native or Bilingual

Timeline

Supervising Security System Operator

City Of Jersey City
02.2001 - Current

Store Associate

Sears
06.1996 - 09.2002

Computer And Information Systems Security

Lincoln High School

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