Jovhany Mujica
Los Angeles,California
Summary
Dedicated, hardworking management professional with extensive daily planning and operation experience. Skilled in staff training and development. Highly proactive manager with 23 years in team leadership in the restaurant hospitality and the hotel industries. Background includes sales, management, front and back of the house operations including managing hotel departments and running the parking department for the Hyatt, The One Hotel and the Mondrian Hotel in West Hollywood. Demonstrating team leadership skills with excellent staff management skills. Exceptional communication skills, inventory control and record keeping. Passion for guest satisfaction, staff scheduling, conflict resolution techniques and trained in performance and wage reviews.
Overview
25
25
years of professional experience
Work History
Experience Location Manager
LAZ PARKING
Hollywood, CA
08.2018 - 10.2023
- Managing heavy traffic on the front drive of hotels, delegating spot vehicle check to valet runners when vehicles arrive, greeting guest's as they drive in
- Managing daily lot/garage audits
- Effectively managed payroll, daily reports in the company's work portal (DCR, and PARIS)
- Skilled in pay to park lots using SKIDATA and generating extra revenue by doing lot rentals, adding new monthly parkers by providing competitive pricing by calling and visiting hotels and parking structures in the area.
General Manager
Pizza Rustica
Miami Beach, FL
09.2016 - 01.2018
- Initiated programs that standardized employee training that led to an increase in customer satisfaction by 12%
- Took necessary steps to meet customers needs and effectively resolve food and service issues
- Conducted daily pre-shift and weekly manager meetings to ensure organizational efficiency
- Ensured daily cleaning schedules to maintain the cleanliness of the restaurant.
Café Manager
News Café
Miami Beach, FL
10.2006 - 10.2016
- Met, greeted and encouraged feedback from guests and used that feedback to implement positive changes within the restaurant
- Created fun team building activities to engage staff in up-selling to meet revenue targets
- Quikly identified problem situations and skillfully resolved incidents to the satisfactoin of involved parties
- Conducted timely performance evaluations for all front of the house staff
- Maintained a safe working guest environment to reduce the risk of injury and accidents
- Led and directed team members on effective methods, operations and procedures.
General Manager
Jonny Rockets
Coconut Grove, FL
04.1999 - 04.2006
satisfactionceived exceptional service and quality foodOversaw front of house personnel to maintain adequate staffing and minimize overtime Effectively managed payroll and timekeeping, including completion of the proper paper
work for new hires and terminations Reduced labor and food cost by 9 percent while maintaining excellent service and profit
levels.
Skills
- Budgeting, inventory control, training, team building and excellent computer skills, working
- With many different (POS) systems and creating a variety form using excel and word
Timeline
Experience Location Manager
LAZ PARKING
08.2018 - 10.2023
General Manager
Pizza Rustica
09.2016 - 01.2018
Café Manager
News Café
10.2006 - 10.2016
General Manager
Jonny Rockets
04.1999 - 04.2006
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