Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Jovi-Ann Rose Haris

Plant City

Summary

To secure a position within a well-established and stable environment that will lead to a lasting relationship as well as the ability to work well with people.

Overview

17
17
years of professional experience

Work History

Member Support Associate

Engine
10.2024 - Current
  • Customer Interaction:
  • Respond to member inquiries, address concerns, and provide information regarding products, services, and memberships.
  • Problem Solving:
  • Address customer issues, manage complaints, and take necessary actions to ensure satisfaction.
  • Account Management:
  • Assist with updates, changes, and billing inquiries related to accounts.
  • Record Keeping:
  • Keep accurate records of customer interactions, including inquiries, resolutions, and actions taken.
  • Sales & Retention:
  • Identify opportunities to upsell or cross-sell products and services, and support member retention efforts.
  • Compliance:
  • Follow company policies, procedures, and regulations, particularly those concerning member data and confidentiality.
  • Teamwork:
  • Work collaboratively with team members to ensure smooth operations and effective customer service.

Delivery Driver

DoorDash
09.2023 - 10.2024
  • Deliver a wide variety of items to different addresses and through different routes
  • Follow routes and time schedules
  • Load, unload goods at customers place of residence
  • Ask for feedback on provided services and resolve clients’ complaints
  • Collect payments
  • Inform customers about products and service if required
  • Complete reports on any incidents
  • Follow DoorDash regulations and safety standards

In Home Caregiver
12.2021 - 09.2023
  • Assisted with the day to day activities which included:
  • Cooking
  • Cleaning
  • Companionship
  • Bathing
  • Dressing
  • Encouragement
  • Administering Medication
  • Motivation

Sanitation

Toufayan Bakeries
01.2021 - 11.2021
  • Cleaned and detailed all machinery at bakery
  • Ensured that floors and walls were kept clean at all times
  • Occasionally assisted in the cookie and buns department with packaging when there was limited sanitation duties.

Office Manager

Central Imaging Company Limited
01.2020 - 12.2020
  • Generated and approved sale report at the end of shifts
  • Inventory Management
  • Handled patient queries
  • Created staff roster
  • Engaged in promotional activities for the company
  • Prepared lodgment, sale report and petty cash report at the end of each month
  • Organized staff meetings
  • Organized bank lodgment for business
  • Ensured that all staff member’s needs as well as customer’s needs were met.

Accounting Supervisor

Conduent Formerly ACS & Xerox Company
07.2017 - 12.2019
  • Directly supervised a staff complement of seven
  • Prepared Reconciliations and Journal Entries
  • Approved Reconciliations and Journal Entries
  • Hosted meetings with our clients to resolve issue with reconciliations
  • Organized team huddles
  • Prepared month end checklist
  • Approved payroll uploads
  • Completed performance evaluations
  • Prepared write off listings
  • Updated desktop procedures relating to reconciliations
  • Ensured staff members complete all necessary training materials assigned

Assistant Entertainment Manager

Bahia Principe Jamaica Resorts (Contract)
05.2016 - 07.2017
  • Managed a staff compliment of twenty five
  • Hosted shows
  • Attended meetings to give review on the department
  • Prepared requisitions for entertainment shows
  • Hosted staff meetings
  • Hosted training sessions for activities
  • Provided coaching
  • Recruited and train new staff members

Entertainment Supervisor

Luxury Bahia Principe Runaway Bay (Contract)
11.2015 - 04.2016
  • Supervised a staff compliment of ten
  • Prepared requisitions for shows
  • Hosted shows
  • Attend meeting in the absence of the manager
  • Ensured staff complies with company rules
  • Assisted with guest welcome packages and greetings at the front desk

Payroll Clerk/Assistant Human Resources Personnel

Maxfield Park Children’s Home
04.2014 - 11.2015
  • Collected and summarized timekeeping information.
  • Maintained payroll information by collecting, calculating, and entering data within the government database.
  • Created Internal Memorandums for staff members.
  • Assisted with the recruiting and dismissal of staff members
  • Assisted and participated in Classroom activities with the children
  • Reported directly to the Manager
  • Assisted with formal letter writing, staff functions and building upkeep.

Reservations Agent-Delta Account

ACS A Xerox Company
04.2012 - 03.2014
  • Booked and created reservations for customers
  • Checked flight status and made change requests for passenger flights
  • Checked flight seating arrangements for passengers
  • Provided excellent customer service to all passengers

Compliance Department/Data Capture Unit –Secretary Assistant/Data Entry Clerk

National Housing Trust (Contract)
01.2009 - 09.2011
  • Prepared and circulating minutes of meeting to team members
  • Maintained records of a current and accurate filing system
  • Provided information/service requested by internal and external customers
  • Created customer information and savings accounts
  • Created and maintained employers’ records and updating electronic memos
  • Sorted, routed and dispatched correspondence
  • Prepared monthly reports and undertook any other related duties

Education

Bachelor of Science - Human Resources Management

University of The Commonwealth Caribbean
Montego Bay, Jamaica
01.2021

Associate of Applied Science - Business Studies- Management

Excelsior Community College
Kingston, Jamaica
04-2009

High School Diploma -

Titchfield High School
Portland. Jamaica
06-2006

Skills

  • Filing and sorting Books and Document
  • Good communication, interpersonal and customer service skills
  • Ability to learn quickly and work off own initiative and an excellent analytic skillset
  • Computer literate and proficient in the use of Microsoft Word
  • Good problem solving skills as well as good record keeping skills
  • Excellent people skills
  • Proficient in Sales Force, Microsoft Suite, Replicant, Google workspace and Slack
  • I have an excellent up to date KPI tracker within my team for quality assurance scores and I am mentioned on a daily basis within the kudos channel for consistent performance above 95 percent each month, I am very keen on adherence and APH(Actions per hour)

Hobbies and Interests

I enjoy singing, dancing, reading and socializing., A former member of the Titchfield and Charlemont High School choirs that won various medals in the JCDC high school festival song competitions., A past member of Titchfield High School’s Track and Field Team., Past member of Kenny Salmon Drama Production., The Reigning Miss Emancipation 2010.

Timeline

Member Support Associate

Engine
10.2024 - Current

Delivery Driver

DoorDash
09.2023 - 10.2024

In Home Caregiver
12.2021 - 09.2023

Sanitation

Toufayan Bakeries
01.2021 - 11.2021

Office Manager

Central Imaging Company Limited
01.2020 - 12.2020

Accounting Supervisor

Conduent Formerly ACS & Xerox Company
07.2017 - 12.2019

Assistant Entertainment Manager

Bahia Principe Jamaica Resorts (Contract)
05.2016 - 07.2017

Entertainment Supervisor

Luxury Bahia Principe Runaway Bay (Contract)
11.2015 - 04.2016

Payroll Clerk/Assistant Human Resources Personnel

Maxfield Park Children’s Home
04.2014 - 11.2015

Reservations Agent-Delta Account

ACS A Xerox Company
04.2012 - 03.2014

Compliance Department/Data Capture Unit –Secretary Assistant/Data Entry Clerk

National Housing Trust (Contract)
01.2009 - 09.2011

Bachelor of Science - Human Resources Management

University of The Commonwealth Caribbean

Associate of Applied Science - Business Studies- Management

Excelsior Community College

High School Diploma -

Titchfield High School

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