Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jovi Nguyen

Chesapeake,VA

Summary

Hardworking employee enthusiastic about learning inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong overall skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Server

Pho 79
07.2019 - 07.2021
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Sales Consultant

Priority Toyota Chesapeake
03.2019 - 07.2019
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
  • Expanded company reach by establishing new connections with potential clients at industry events and conferences.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stayed up-to-date on current automotive trends, technologies, and market conditions to provide accurate information to clients.
  • Enhanced dealership reputation by delivering outstanding customer service, resolving issues promptly, and addressing concerns professionally.
  • Developed a referral network through satisfied clients and industry connections, generating new leads for the dealership.

Crew Member

Panda Express
10.2018 - 03.2019
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Server

Bangkok Garden Thai Cuisine
04.2018 - 10.2018
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Crew Member

Chipotle Mexican Grill
05.2016 - 04.2018
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Education

No Degree - Business Administration

Old Dominion University
Norfolk, VA

No Degree - Business Administration

Tidewater Community College
Chesapeake

High School Diploma -

Indian River High School
Chesapeake, VA
06.2015

Skills

  • Product and Service Knowledge
  • Industry Trends
  • Sales Strategies
  • Product knowledge
  • Sales strategy
  • Strong communication
  • Sales Consultation
  • Customer Needs Assessment
  • Product and Service Sales
  • Staff Training
  • Cash Handling
  • Customer Relations
  • Store Organization
  • Payment Processing
  • Heavy Equipment Operation
  • Loading and Unloading
  • Storage Organization
  • Heavy Lifting
  • Safety Training

Timeline

Server

Pho 79
07.2019 - 07.2021

Sales Consultant

Priority Toyota Chesapeake
03.2019 - 07.2019

Crew Member

Panda Express
10.2018 - 03.2019

Server

Bangkok Garden Thai Cuisine
04.2018 - 10.2018

Crew Member

Chipotle Mexican Grill
05.2016 - 04.2018

No Degree - Business Administration

Old Dominion University

No Degree - Business Administration

Tidewater Community College

High School Diploma -

Indian River High School

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