Jovi Self
Florence,AZ
Summary
Customer service professional with expertise in effective written and verbal communication. Skilled in active listening and adept at problem analysis to deliver efficient solutions. Committed to enhancing customer experiences by consistently displaying service-oriented behaviors and understanding their desires. Dedicated to building loyalty through the provision of customized solutions. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to contribute to the team's efforts in achieving company goals.
Overview
10
10
years of professional experience
Work History
STNA
Loyal Hearts
07.2023 - 04.2024
- Administer medication and supplements
- Take care of nutritional needs
- Ensuring the proper care of patience physical and psychological needs
- Changing bedding
- Bathing and grooming patients
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Kept accurate records of patients' care, condition, and progress.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Consumer Contact Bi-Lingual Professional
Fifth Third Bank
01.2022 - 06.2023
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Ability to work well independently
- Assist customers with payment and billing questions
- Adhere to all Dividend policies and procedures
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Identified issues, analyzed information and provided solutions to problems.
MEDICARE SPECIALIST
Centene
02.2022 - 06.2022
- Answered inbound calls promptly
- Addressed customer service inquiries promptly
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Sorted out jobs relevant to interests of candidates to forward information to candidates.
- Case creation for members
- Patiently walked members through their benefits
- Excellent adherence to aux management
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
CUSTOMER SERVICE REPRISENTATIVE
DISH NETWORK
09.2021 - 01.2022
- Addressed customer service inquiries promptly
- Demonstrate excellent customer service with call script as well as unique script for customer satisfaction
- Excellent skills at de-escalating customer issues with a friendly demeanor
- IT advancement to level two which is a more experienced level
- Excellent adherence to Aux management
- Answered over 50+ inbound calls
- Some sales on packages to meet goals
AMBASSADOR LEARNING COORDINATOR
Amazon
10.2018 - 08.2021
- Supervised staff to ensure excellent quality workflow
- Resolved staff conflict in a professional courteous manner
- Accessed difficult systems to create name badges as well as have access to buildings for all employees
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Resolved conflicts between staff members and community members in diplomatic manner.
- Developed skill-specific training programs to promote sanitation, health, and safety standards
- Adhering to company policies, and directives regarding standards of workplace behavior in completing job duties
Education
BSN - SOME COLLEGE
ASPEN UNIVERSITY
01.2020
GED - undefined
TRINIDAD STATE JR. COLLEGE
01.2017
Skills
- Annual Enrollment specialist
- System analysis
- Coordination
- Production
- Processing
- Active Learning
- Loss Prevention
- Multi-tasking
- Organization skills
- Attention to detail
- Leadership
- Team player
- Task assignment
- Motivation
- Workday
- Microsoft
- Excel
- Citrix workplace
- Communication
- Microsoft Teams
- Zoom
- Problem-solving
- Customer service
- Confidentiality
- OSHA standards
- Personal hygiene
- Safety measures
- HIPAA compliance
- Scheduling
- Complaint resolution
- Account updating
- Receiving support
- Shift scheduling
- Conflict resolution
Languages
Spanish
Native or Bilingual
References
- Eduardo Torrez, (513) 652-5896
- Angelo, (513) 764-9041
Timeline
STNA
Loyal Hearts
07.2023 - 04.2024
MEDICARE SPECIALIST
Centene
02.2022 - 06.2022
Consumer Contact Bi-Lingual Professional
Fifth Third Bank
01.2022 - 06.2023
CUSTOMER SERVICE REPRISENTATIVE
DISH NETWORK
09.2021 - 01.2022
AMBASSADOR LEARNING COORDINATOR
Amazon
10.2018 - 08.2021
GED - undefined
TRINIDAD STATE JR. COLLEGE
BSN - SOME COLLEGE
ASPEN UNIVERSITY