Jovia Adu
Saddle Brook,NJ
Summary
Senior-level field Investigator with deep knowledge of the New Jersey Labor Laws. Solid abilities in developing objectives and strategies to settle wage claims.
Overview
13
13
years of professional experience
Work History
Senior Field Investigator
New Jersey Department Of Labor And Workforce Development
09.2019 - Current
- Examines complex payroll reports and complete audits on businesses to bring them to comply with New Jersey Labor Laws.
- Manages 30 caseloads monthly effectively while prioritizing urgent cases to meet deadlines without compromising thoroughness or attention to detail working 35 hours a week.
- Conduct comprehensive interviews with employers, employees and other witnesses who may possess relevant knowledge to investigations in which violations of the law are suspected or alleged.
- Prepared self-audits for unpaid wages to substantiate violations
- Educate employers regarding violations of laws and make appropriate citations and recommendations.
- Compile appropriate information to issue Subpoenas, refer cases as necessary to Wage Collection, Employer Accounts, Worker's Compensation and New Jersey Division of Taxation.
- Act as a Process Server on behalf of the Division to Serve Summons to employers, conduct address verification search at the Post Office when needed.
- Prepare Reports in connection with Administrative laws of the sections of the N.J.S.A for which the Division of Wage and Hour Compliance is responsible for enforcement.
- Conducted training for Issuing Officer Certification presentations for the Division of Wage and Hour Compliance with New Jersey Department of Education.
- Participation in the training of new Employment Service Trainees and the presentation of Child Labor Laws to the Customer Relations Management unit for the Division of Wage and Hour Compliance and the general public.
- Supported litigation teams with accurate fact-finding efforts, contributing significantly to favorable outcomes in court cases.
Intern
District 1199J
01.2016 - 05.2016
- Youth Transitions to Work/Training Development Fund.
- Provided academic support to 10-plus high school seniors taking courses in Phlebotomy and EKG working 10 hours a week.
- Tutored 10-plus students in Mathematics and led the class in the professor's absence.
- Completed research, compiled data, updated spreadsheets using Excell, and produced timely reports.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
Customer Service Representative
Gap Outlet Store
10.2011 - 05.2012
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges by working 35 hours a week.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Masters of Arts - Public and Non-Profit Administration
Rutgers University
Newark, NJ01.2023
Skills
- Microsoft Office (PowerPoint, Excel, Word)
- Excellent Communication, Critical Thinking, problem-solving techniques, Teamwork, Interview techniques, and Regulatory Compliance
Accomplishments
- Technology Steering Committee Board, Division of Wage and Hour Compliance 2021: Responsible for communicating to all field investigators in General Enforcement of new changes, gathering issues and
- concerns and relaying to IT department
- Training New E.S Trainee's from February 2021 to July 2021
- Strategic Enforcement Planning Committee
- Structured Learning Experience/ Work Based Experience Presenter
Timeline
Senior Field Investigator
New Jersey Department Of Labor And Workforce Development
09.2019 - Current
Intern
District 1199J
01.2016 - 05.2016
Customer Service Representative
Gap Outlet Store
10.2011 - 05.2012
Masters of Arts - Public and Non-Profit Administration
Rutgers University
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