Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joviana Mcmillian

Honolulu

Summary

Dynamic Operations Manager with a proven track record at CVS Pharmacy, excelling in customer service and inventory management. Adept at training teams and enhancing workflow efficiency, I consistently resolved customer complaints, ensuring satisfaction. Fluent in Spanish, I thrive in collaborative environments, driving operational improvements and fostering a culture of excellence.

Overview

4
4
years of professional experience

Work History

Operations Manager

CVS Pharmacy
Austin
01.2021 - 03.2025
  • Streamlined daily operations to enhance workflow and service delivery efficiency.
  • Trained and mentored staff on operational procedures and customer service excellence.
  • Oversaw inventory management to ensure optimal stock levels and product availability.
  • Coordinated staff schedules to maximize coverage during peak hours.
  • Monitored performance metrics to identify and implement operational improvements.
  • Supervised workflow of employees to boost productivity and uphold quality standards.
  • Resolved customer complaints promptly, maintaining high levels of satisfaction.
  • Collaborated with team leaders to conduct thorough quality audits.

Call Center Representative

Maximus Call Center
Austin
01.2022 - 11.2023
  • Managed high call volumes, ensuring consistent customer satisfaction and quality service.
  • Assisted customers with inquiries by providing accurate information and effective solutions.
  • Resolved complaints promptly by identifying issues and collaborating with relevant departments.
  • Answered incoming calls with professionalism, delivering knowledgeable service to all customers.
  • Processed high volumes of calls daily using call management systems and web-based tools.
  • Updated customer accounts and contact information in call management databases efficiently.
  • Resolved inquiries and concerns, consistently meeting quality service performance benchmarks.
  • Navigated computer systems to review information and respond appropriately to callers.

Education

High School Diploma -

Waipahu High School
09-2025

Skills

  • Customer service
  • Inventory management
  • Data entry
  • Team collaboration
  • Time management
  • Problem solving
  • Fluent in Spanish

Languages

English
Native/ Bilingual
Spanish
Full Professional

Timeline

Call Center Representative

Maximus Call Center
01.2022 - 11.2023

Operations Manager

CVS Pharmacy
01.2021 - 03.2025

High School Diploma -

Waipahu High School

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