Joviana Rosario-Diaz
Ludlow,MA
Summary
A dedicated professional with solid background in case management and commitment to delivering impactful results. Known for excellent team collaboration and adaptability in dynamic environments. Reliable in managing client needs and adept in conflict resolution and case analysis.
Overview
12
12
years of professional experience
Work History
Case Specialist
Massachusetts Trial Court
04.2023 - Current
- Representing Holyoke District Court by providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality
- Case Specialist duties include: Provide customer service to attorneys, litigants, law enforcement personnel, and the general public; Receive training and navigate MassCourts, including electronic filing of complaints, extensive docketing, scheduling, and management reporting; Perform general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, preparing case file folders; Prepare complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information, (such functions may be performed in an office or in a courtroom); Send out notices to various parties and attorneys; General clerical and administrative tasks including answering and routing phone calls, copy, file, retrieve, and sort court papers, documents and folders according to established procedures; Receive, date stamp, sort, and distribute incoming mail; Process outgoing mail; Perform cashiering duties, including receiving money, determining case type, making entries in the cash register or other POS system, validating case papers to reflect payments, and issuing receipts.
Administrative Assistant/Receptionist
Northwestern District Attorney's Office
06.2021 - 04.2023
- Representing the Northwestern District Attorney’s Office by greeting, welcoming, and responding to members of the public
- Administrative Assistant/Receptionist duties include: General administrative and clerical support; Answer multi-line telephone, screen and direct calls; Greet visitors; Collect and track data from criminal complaints, police reports, and probation records to initiate cases within DAMION case management system for both District Courts and Juvenile Courts in Franklin County; Liaison to building landlord, maintenance, alarm, HVAC and other office vendors; Receive and sort mail and deliveries; Restock and arrange office supply closet; Distribute discovery materials to defense counsel, and collect discovery receipts; Maintain office supply list; Record accurate inventory for Franklin County Office’s annual order; Upload and update documents and forms onto the NWDA Office Intranet; Maintain office meeting(s) calendar; Perform any other duties as directed by the Senior Case Administrator and, when schedule and workload permit, the Director of Operations.
Administrative Assistant
Northwestern District Attorney's Office
06.2019 - 06.2021
- Provide administrative support to two units
- 25 hours/week dedicated to the Domestic Violence & Sexual Assault Unit and 12.5 hours/week dedicated to the Victim Witness Unit
- (Administrative Assistant – illustrated above)
Front Desk Agent/Night Auditor/Business Intern
Tru by Hilton
02.2018 - 06.2019
- Front Desk duties include: Process all guest check-ins/check outs; Handle all guest requests with proficiency; Communicate with every and all hotel departments for the best customer satisfaction
- Night Auditor duties include: Run OnQ System audit; Post all final charges to guest rooms; Organize and file hotel reports
- Business Intern duties include: Understand and execute Accounts Payable, Accounts Receivable, Payroll, Scheduling; Revise and update the Employee Handbook with current policies and procedures; Understand and execute Marketing, Advertising, and Social Media procedures; Create, promote, and manage Tru by Hilton’s Job Fair opportunity; Present orientation for new employees; Fully train new employees in all front desk shift positions
Front Desk Agent
D. Hotel & Suites
02.2017 - 12.2017
- (Front Desk–illustrated above)
Front Desk Agent
Hilton Garden Inn
02.2016 - 02.2017
- (Front Desk–illustrated above)
Assistant/Receptionist
DeLaCruz-Perez Financial Services
06.2012 - 12.2014
- (Assistant/Receptionist– illustrated above)
Education
Accelerated Associate's Certificate - Administrative Professional Studies
Holyoke Community College
06-2019
High School Diploma -
Pioneer Valley Christian Academy
Springfield05-2013
Skills
- Microsoft Office Suite: Word, Excel, Access, PowerPoint, Outlook, Publisher
- Adobe Program: Acrobat Pro, LiveCycle
- Hilton's OnQ PMS System
- MassCourts Database
- Damion Database
- M3 Database
- ADP HR/Payroll System
- Typing (68-70wpm)
- Customer Service
- Office Administration
Accomplishments
- Awarded Tru by Hilton's Hilton Honors Champion
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Received job promotion within 9 months of hire date.
- Currently the Mental Health Case Coordinator for Holyoke District Court, with focused training in the division.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Case Specialist
Massachusetts Trial Court
04.2023 - Current
Administrative Assistant/Receptionist
Northwestern District Attorney's Office
06.2021 - 04.2023
Administrative Assistant
Northwestern District Attorney's Office
06.2019 - 06.2021
Front Desk Agent/Night Auditor/Business Intern
Tru by Hilton
02.2018 - 06.2019
Front Desk Agent
D. Hotel & Suites
02.2017 - 12.2017
Front Desk Agent
Hilton Garden Inn
02.2016 - 02.2017
Assistant/Receptionist
DeLaCruz-Perez Financial Services
06.2012 - 12.2014
Accelerated Associate's Certificate - Administrative Professional Studies
Holyoke Community College
High School Diploma -
Pioneer Valley Christian Academy
Similar Profiles
Emily McCarthyEmily McCarthy
Probation Case Specialist at Massachusetts Trial CourtProbation Case Specialist at Massachusetts Trial Court
THAYSE MENDONCATHAYSE MENDONCA
Inclusion and Diversity Program Manager at Massachusetts Trial CourtInclusion and Diversity Program Manager at Massachusetts Trial Court
Carlee RooneyCarlee Rooney
Associate Probation Officer at Massachusetts Trial CourtAssociate Probation Officer at Massachusetts Trial Court