Joviana Rosario-Diaz
Ludlow,MA
Summary
Detail-oriented professional with extensive experience supporting legal, judicial, and corporate operations. Skilled in managing complex calendars, coordinating meetings, and preparing confidential correspondence and reports. Adept at executive-level support, including travel arrangements, itinerary development, and meeting preparation. Proficient in case management systems, document processing, and data management with high accuracy and attention to detail. Experienced in liaising with attorneys, court personnel, executives, and the public to ensure seamless office operations. Demonstrates discretion, confidentiality, and sound judgment in handling sensitive information. Strong collaborative skills with a proven ability to work effectively both independently and as part of a team.
Overview
13
13
years of professional experience
Work History
Case Specialist
Massachusetts Trial Court
04.2023 - 09.2025
- Deliver administrative and case management support for the Holyoke District Court, ensuring compliance with confidentiality and judicial policies. Manage high-volume case intake, electronic filing, docketing, scheduling, and reporting using MassCourts. Coordinate communications with attorneys, litigants, law enforcement, and the public while maintaining accurate records and financial transactions.
- Promoted to Mental Health Case Coordinator within 9 months, demonstrating rapid achievement and capability.
Streamlined case processing by receiving, categorizing, and entering court documents and preparing case file folders. - Drafted and processed complaints, petitions, summonses, warrants, orders of commitment, and other standard court documents.
- Distributed notices and updates to attorneys, litigants, and other parties to ensure timely communication.
Enhanced office efficiency by managing incoming and outgoing mail, filing, copying, and retrieving court records.
Front Desk Agent/Night Auditor/Business Intern
Tru by Hilton
02.2018 - 03.2025
- Delivered front-line hospitality service, managing guest relations, reservations, and billing with a focus on operational excellence and brand standards. Oversaw nightly audits, financial reconciliations, and reporting using the OnQ system. Supported hotel management in business operations, including HR, accounting, and marketing initiatives.
- Elevated guest satisfaction scores by resolving service requests promptly and coordinating across departments for seamless guest experiences.
- Improved financial accountability through accurate nightly audits, charge postings, and report organization.
Supported human resources and compliance by revising the Employee Handbook and conducting employee orientations. - Increased operational efficiency by developing job fair initiatives, promoting recruitment events, and training new front desk staff.
Administrative Assistant/Receptionist
Northwestern District Attorney's Office
06.2019 - 04.2023
- Provided administrative and operational support to the Domestic Violence & Sexual Assault Unit and Victim Witness Unit within the District Attorney’s Office. Acted as the first point of contact for the public, ensuring professionalism and confidentiality in all interactions.
- Coordinated case documentation, maintained office inventory, scheduled meetings, and managed communications with internal departments and external vendors.
- Accelerated case initiation by accurately entering and maintaining criminal data within the DAMION case management system.
- Improved office functionality by coordinating vendor relations, facility maintenance, and inventory control.
Enhanced legal process efficiency by organizing discovery materials and ensuring timely distribution to defense counsel. - Increased administrative consistency through the creation, upload, and management of standardized forms and office resources.
Front Desk Agent
D. Hotel & Suites
02.2017 - 12.2017
- (Front Desk–illustrated above)
Front Desk Agent
Hilton Garden Inn
02.2016 - 02.2017
- (Front Desk–illustrated above)
Assistant/Receptionist
DeLaCruz-Perez Financial Services
06.2012 - 12.2014
- (Assistant/Receptionist– illustrated above)
Education
Accelerated Associate's Certificate - Administrative Professional Studies
Holyoke Community College
06-2019
High School Diploma -
Pioneer Valley Christian Academy
Springfield05-2013
Skills
- Microsoft Office Suite: All Applications
- Adobe Program: Acrobat Pro, LiveCycle
- Hilton's OnQ PMS System & PEP System
- MassCourts Database
- Damion Database
- M3 Database
- ADP HR/Payroll System
- Typing (68-70wpm)
- Customer Service
- Office Administration
Accomplishments
- Awarded Tru by Hilton's Hilton Honors Champion
- Received high score ratings from guest surveys due to professionalism, exceptional service, and quick response times.
- Received job promotion within 9 months of hire date as the Mental Health Case Coordinator for Holyoke District Court, with focused training in the division.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Case Specialist
Massachusetts Trial Court
04.2023 - 09.2025
Administrative Assistant/Receptionist
Northwestern District Attorney's Office
06.2019 - 04.2023
Front Desk Agent/Night Auditor/Business Intern
Tru by Hilton
02.2018 - 03.2025
Front Desk Agent
D. Hotel & Suites
02.2017 - 12.2017
Front Desk Agent
Hilton Garden Inn
02.2016 - 02.2017
Assistant/Receptionist
DeLaCruz-Perez Financial Services
06.2012 - 12.2014
Accelerated Associate's Certificate - Administrative Professional Studies
Holyoke Community College
High School Diploma -
Pioneer Valley Christian Academy